Yes, I have an SMC model keypad. First off I want to thank you for your detailed message and the link on how to replace the batteries.
I went ahead and put in fresh CR2 batteries (waiting at least 1 minute after I took out the old ones out) since it's been awhile, however, the amber/yellow blinking light still shows up when pressing the unlock icon button on the wireless keypad which I've never seen before. I went ahead and restarted the main home security unit as well.
I will tell you that the amber/blinking light issue comes up only after the system has been unarmed for awhile. When I arm the system with the keypad and then return home and disarm the system with the keypad, the unlock icon button does show green. If I awhile, lets say at least 10 minutes, and decide to check the status of my unarmed system by pressing the unlock icon button, it blinks amber/yellow. Now this is different for me but if I press the " * " (star) button to the right of the unlock icon button, the unlock icon button turns green.
I think I'm good and will not require Xfinity service to come out and look at it. It might be a firmware update that was recently done which prompts me now to press the " * " (star) button instead of the unlock icon button to check the status. I will monitor it and see what happens.
I appreciate your help.
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Starting the week of 3/2/20, I noticed on my wireless keypad that the lock button blinks amber/yellow when checking status of the system. The other devices say all sensors clear (green), ready to arm. I called tech support and was told it might be because of a recent software update to the home security. I restarted the main system and the problem still exists. I can still arm and disarm the system using the wireless keyboard. Wondering if anybody else is having the same issue.
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@RobertWy, I appreciate your help/suggestion but in this situation, your link doesn't apply which I have seen in the past. Even if I reset the modem, changed the SSID name, or have two separate SSID names for the 2.4ghz or 5.0 ghz, Xfinity took it apon themselves to lock down the wireless Wifi part so you can't change the bandwidth channel or bandwidth frequency. When you try to do it through the local admin tool at 10.0.0.1, whether you're viewing the 2.4ghz or 5.0ghz, a message appears that states up at the top:
Wi-Fi Mode, Security Mode, Channel Selection, Channel Mode, and Channel Bandwidth are being managed automatically to help optimize your home Wi-Fi network and improve Wi-Fi coverage. To edit your Wi-Fi Network Name & Network password, please download the Xfinity xFi app or visit xfinity.com/myxfi.
If you try to change it through xFi app or Xfinity xFi website, you receive this message under advance settings:
Why am I no longer able to view/change some advanced settings?
If you don't see the 2.4 and 5 GHz WiFi settings (WiFi Mode, Channel Selection, and Channel Mode) in Advanced Settings, this means these settings are now being managed automatically to help optimize your home network and provide the best performance possible. Additionally, if you have xFi Pods, you won't see your 2.4 and 5 GHz WiFi networks listed separately. Pods require that you only have one WiFi network name and password, so that all of your devices can seamlessly connect to the network that will provide the best WiFi signal at any given time.
I am currently running a Xfinity XB6 modem without any Wifi extenders (xFi Pods). The issue I see is that Xfinity took away the choice for the customer to decide what bandwidth channel and bandwidth frequency using 2.4ghz or 5.0ghz. Xfinity pushed a patch update or script that grayed out the area so you can't change anything. Xfinity wants to send a technician out but that's not going to do a bit of good because the technician is going to tell me what I already know and then Xfinity bills you a trip charge for the visit. When I call three times for Xfinity Support on level Tier 1 and Tier 2, I even had them say the area is grayed out and when did this happen?
The customer should have the choice.
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I'm having the same issue here not being able to change the wifi channels or channel bandwith whether I'm using 2.4ghz or 5.0ghz. I can't pinpoint it but Xfinity must have pushed out this script/update about a month or so. I went back to my previous billing invoices and can't find any information that states Xfinity was going to lock down the ability to change wifi channels or channel bandwith. I have close neighbors on both sides and I need the ability to make changes to my wifi as needed without the assistance of Xfinity. I'm not using Xfinity xFi Pods/Wifi Extenders so I don't understand. As an Xfinity paying customer, I should have the ability to choose if I need assistance or not. Not very happy.
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