@vshoang wrote:
All,
If your router is capable then I suggest that you enable your router traffic meter to monitor the amount of data that you use. This will help you to compare the usage against Comcast Data Usage Meter.
Without having your own traffic meter, Comcast can report inaccurate usage due to 1. programing change, 2. data collection process change, 3. wrong data manipulation etc..,
This is evidence in the TN area. Comcast made a reporting change in the Data Usage Meter, and raised the amount of usage jump from 61GB monthly to 347GB monthly in my case. How do I know the reporting change?
If you do a 3 months data usage comparison on Comcast website then you will find out September, and October reported in two different categories. But, there is only ONE category starting in November.
Like many of you already experience. According to Comcast, my data usage jumped from 44GB in september, 61GB in October, 347GB in November and 130GB in the second week of December. I even shut the cable modem off at night, and Comcast still shown there were 6GB to 10GB. I spent a lot of time to research and monitoring my network usage base on the diagram provided by NetForecast aka Independent Auditor for Comcast. I found out that Comcast reported 2 times the total data of my network usage.
I reported this case to their Quality & security Team yesterday, and they are currently research my case. In the meantime, I continue to monitor and gather all of the evidence and proof to prepare for the next step. Please feel free to contact me you experience similar issue, thanks.
Vincent & Vincent Group
I have a similiar problem. Low usage of 30 to 50GB through September then 295GB in October while I was out of town the first two weeks, 350GB in November while out of town the last 10 days and 102GB the first three days of December. Did exchange modems after that and usage has dropped to previous low levels.
Tom
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