This is a very frustrating procedure as no one at Xfinity knows what the heck to do....trying to connect your Extra Innings purchased from Xfinity to your MLB.tv / MLB at Bat app on your device(s). I had to call MLB at Bat customer support (1-866-800-1275) to get my xfinity subscription to work on my device and get it to "talk' to the MLB at Bat app. Hopefully, you will not have to do this but rather follow the instructions below.
Yes, it can be done and I am watching MLB games on my TV (typically in the channel 773-channel 783 range) AND I can also watch MLB games via the MLB at Bat app on a device such as an iphone, ipad or using a desktop/laptop/pc etc
1 - you must already have a MLB username and password, this is free and anyone can have one. This is a unique login to MLB.com and has nothing to do with your username/password from xfinity.
2 - Second, you must purchase an Extra Innings Package from Xfinity. You may have to wait a period of time, hours, a day etc for your subscription to be recognized my the mlb.tv app.
3 -Third, go to mlb.com, hover your mouse over mlb.tv ( at the top of the web page), click on MLB.tv with Extra Innings
4- follow the instructions, it will ask for your mlb username and password (step 1) or your xfinity login (I can't remember at this point which one it asks for but have both logins ready) This gets your mlb.tv / mlb at bat app to recognize/verify your extra innings subscription
5- go watch some baseball!!
Why can't these instructions be emailed to the subscriber?? I spent 2 days talking with many "customer service reps" and I use the word "service" very loosly, absolutely horrible customer service. I was left to figure it out for my self as no one at Xfinity had a clue. Like I said, I had to call MLB customer support so they could tell me what my cable provider should have done.
Also, it's the year 2019. Why can't we get these games in HD?? Seriously, why can't we get these games in HD? I feel like I'm watch a game like it's 1999 or something.
The only way to see them in HD is to use the MLB.tv/MLB at Bat app/amazon fire stick / Apple TV /Roku, etc. and stream them. Just absolutely horrible in today's world.
I hope this email helps someone else and saves them the frustration I experienced trying to get everything to work.
Tiger's are on. Gotta go!
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