Despite trying different browsers, devices, operating systems, account logins, WiFi & cell networks, and physical locations, and resetting/restarting all applicable items, I'm unable to connect to a live agent through Xfinity Assistant.
As always, typing "agent" prompts the drop down menu that asks you to select the service you need more help with. After selecting "internet", I get the usual automated response "you are [x] in line to chat with an agent" followed by "click here to chat"...which is where the problem lies.
Tapping the "click here to chat" link does NOTHING. Each time I tap, I can see the small progress wheel briefly appear in the upper right corner which indicates that tapping the message is creating some sort of data exchange, but nothing happens. I thought it may be a matter of waiting for an available agent but I've waited 30+ minutes on a few different attempts just to confirm that that isn't the issue.
I'm confident that this issue lies on Xfinity's end.
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