Hi, I've been trying for a week to get my old iPhone unlocked by xfinity mobile. My moms phone broke and I want to give it to her. The phone is paid off, the bill was always paid and in good standing. Im on call number 6 to customer service. Each time they say im eligible for an unlock but need to transfer me to the correct department. Then I sit on hold for an hour and no one ever picks up. Can someone here help me?
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