Thanks. I have tried moving the box to a known working HDMI TV and connected it directly to HDMI. But the same issue persists. Boot up "powering in screen" comes up then after 30 seconds or so goes black and stays there. I can't imagine I got 2 bad boxes brand new out box as the tech rep has suggested to me. I also took one of my working companion boxes that I had already activated and tried to hook it up to the old tube tv with the adapter and I only get audio, no video. Do something is wrong with what this particular adapter will accept and convert I guess. It will be going back to Amazon tomorrow. Unfortunately I'm still stuck with 2 boxes that boot up then go black. I should note that I noticed the one box when it first booted up did a software update but as soon as it completed that and booted again it gets past that initial splash and then must change to some unsupported resolution or something. Odd that I can't get the HDMI Tv to show anything though. Would love if there really is a reset option to test out with these things.
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Would you be able to send me the steps for reset? I had an old TV that was not HDMI capable. I bought an hdmi to RCA converter box to try and work around the problem. It seems to be stuck in a some odd display mode that won't show anything on the old non-hdmi TV or a TV with a direct HDMI port. I think something with the converter box put it into this display state. You can see the splash screen that it's powering up for a bit, but shortly after the screen goes black and that's the end of it. Does this on 2 companion boxes now that had not yet been activated but were hooked up to and booted to the HDMI to RCA box. Thanks for the help!
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