I have been dealing with this same issue for the past week. I have called support, and they have tried resetting box numerous times without any luck .. still having the issue. I have been told on a few occasions I would get a call back at a certain time, yet, not getting a phone call. Last time I talked to someone, they said they would try one more reset then that was all they could do, without saying what the resolution would be if the reset didn't work .. then the box never reset .. and I'm still having the issue. I am really getting fed up with the xfinity/comcast customer service with this.
When I try to go to on demand programming, I get a srm-8012 error message
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