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About mnpete
since
09-27-2015
01-03-2020
mnpete
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01-03-2020
09:07 AM
Copying @ComcastAmira
The issue can further be isolated. Steps:
1. Start Pandora App on Xfinity
2. Music will begin. do nothing.
3. After x minutes (per setting), screen saver will cover screen while music plays.
4. Pressing anything will remove screensaver, and THEN, audio from last tuned TV station will play when songs change. This will be the case until exiting Pandora and repeating these steps.
I have reported this to Pandora directly, but this issue is really disconcerting and makes listening to Pandora difficult as every time a song selection changes (or the user manually selects a new station or next song), you hear the tv. @Rustyben @Jenv301 . Our account was "reset" but it made no difference. Would like to know what Comcast will do about this. Thank you.
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12-06-2019
09:18 AM
I upgraded my box. I could not get the 4k one because I do not have a 4k tv (so said the rep at the local store). So I got a new box, not sure how new.
Pandora still goes to a screensaver instead of showing the title playing after timeout period.
However, the audio situation is improved, but not right. On exiting the screensaver, audio bleed from TV channel is still there. On silence between tracks, audio bleed comes through. On selecting a new station, audio bleed occurs until music begins.
Something is wrong with the Xfinity Pandora App. It should be escalated to Comcast.
Here are the details of the new X1 box:
Release Version: 105.1.1
Release Timestamp: 11/12/19 3:49PM
XRE Protocol: 2.8.0
Receiver: Native Version 3.1.2.0
STB Timestamp: 11/12/19 6:24AM UTC
eCM MAC: ########
STB Version: PX013AN_3.12p6s1_PROD_sey
Device ID: ########
Device Name: LR
Environment: c6-2r
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12-04-2019
07:11 AM
Thank you, @Rustyben I was afraid of that. If I swap out the box, will I lose all DVR recordings already completed? Cheers.
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12-03-2019
04:05 PM
Hi. Pandora audio works as expected, but after a few minutes, the Xfinity screensaver comes on and the music continues to play. Pressing any key on the remote causes the Pandora screen to reappear, but at this point, the audio from the TV channel that was tuned to comes through the speaker at the same time. There is no way to stop that unless we exit out of Pandora and go back in. Then, the same thing happens again. Steps to reproduce.
Select Apps/Pandora
Select a station
Music plays
Screensaver will come on
All is fine unless you wake up the system, at which point audio from whatever channel was on bleeds through and you hear both Pandora music and more quietly, TV sound.
To resolve, exit out of Pandora and go to step 1.
Happens every time.
System info.
Release Version: 105.1.1
Release Timestamp: 11/12/19 3:49PM
XRE Protocol Version: 2.8.0
Receiver: Native Version: 3.6.0
STB Timestamp: 15-Aug-2019 9:40:35 AM UTC
eCM MAC: ##########
STB Version: PX001AN_3.6p8s1_PROD_sey
Device ID: ######
Device Name: box
Environment: or1-uq
Thank you.
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