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since
09-18-2015
sjmerchant
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04-30-2018
01:04 AM
Sj Here on 4/29/18 after another outage
Adding to my previous response RE:Utopia.net, I feel that this is as a previous poster reported as hard coded into Xfinity Gateways X3 I just went through anonter night of outage, all services, X1TV, Internet. Phone. I did not even try to reset or restart the modem? so far unless a power out of modem this Utopia.net has not surfaced. In reflection twice in 10 days now? my neighbors have been able to use my serevices at the TAP at this APT complex repedely. I have reported now 2 years plus about the issue no RESOLVE.
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04-07-2018
02:53 PM
I have reported here about UTOPIA.NET Hijack. It just happened again on Monday when there was an outage in my area for 5 hours. The modem upon power outage, restart, reboot goes directly to UTOPIA.NET once I saw this I pulled the ethernet from my macbook
So far no issues afterMondays UTOPIA.NET resurface, I did a dns flush on the mac, and delted registry entries on my Windows laptop. UTOPIA.NET is hard coded on ce3rtain gateways. I have the TG1682G. Prior two Ciscos that were BROKEN???? anyway. If you catch it remove it and comcast's DNS server will stablize as long as you factory reset not restart or power off. That's my ten cents about it.
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11-21-2017
05:12 PM
Yes my connection still needs your help. We were supposed to have a tech call us this weekend and come over for neighbor splitting off my service causing issues with x1 companion box downstairs...shows failed but is connected, internet speeds inconsistent. No call from Tech 3 days later.
portion of chat Saturday November 18 2017:
12:50 PM Comcast : I have raised a request for you.
12:50 PM Me : shows here as failed
12:50 PM Me : ok
12:50 PM Comcast : The request number is 0 4 4 5 5 5 4 2 0.
12:50 PM Comcast : You will receive a call with in 2 hours from our tech.
12:50 PM Me : ok
12:51 PM Comcast : The box is showing failed on your end because of the splitter issue, No worries, out tech will fix it for you.
12:51 PM Comcast : You will not have to repeat your self again.
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11-14-2017
03:11 PM
Thanks for your reply,
I have an Arris TG1682G again and can disable the wifi module. But it seems whomever is attacking the modem/network keeps trying. Today I got a message while logged into 10.0.0.1 disabling the 5G wifi I use at night to Stream TV on IPad. The message said after I already logged into the admin page (use the NEW WIFI name and password to log in). I was already logged in. And now suddenly speed issues, lags...as you mentioned it is on your end. What is the time frame fro fix?
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09-28-2017
07:39 PM
I am paranoid about this as well, I don't understand why the Wi Fi lights are actively flashing when I am not using Wi Fi???? anyone thoughts suggestions about this? I used to be able to disable wifi module to get the public hotspot hacker scum off my modem now not able to.
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09-28-2017
07:23 PM
How are you advising to remove or prevent on Macbook, this happened to me for two weeks, prior devices Arris TG1682G then 2 Ciscos, in fact thinking of going to comcast store and swap again.
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04-19-2017
12:55 AM
YEP and other people where I am are stealing my service getting away with it and Comcast left a ORANGE TAG at the BOX that is torn wide open for now 5 months now. Still having Ingress problems the older man that lives here is the isssue because he allows said thieves to steal from his own family.. He has some serious male insecurity going on VJO CA 94590.
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02-27-2017
05:49 PM
Press INFO button while on the content if it can be restarted (which means the content is free, included in the free on demand movies section) hope this helps. I always use the INFO button now that I know how to.
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02-27-2017
03:34 PM
Continuing tyo experience Heartbeat Error since 2-20-17, callled Tech support, they tried to fix but had to create ticket to escalate to Xfinity TV Online support? This is very odd never happened to me before this last week, I stream content at night on my devices in home and out of home frequently. I pay way to much for this to keep happening. I did not hear a mention of a credit for all the time I spend without streaming services I pay for? Another call to CS will be on my agenda for today, that call usually takes a good hour or more to complete for a $20 credit if that. Very disapointed in Xfinity and close to closing account.
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