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About CCKristyl
since
08-24-2015
05-15-2016
CCKristyl
Problem Solver
1501
Posts
57
Kudos
49
Solutions
05-13-2016
10:37 AM
Room4Bear,
I am sorry for any inconvenience this issue is causing you. You may be connected to a third party DNS server, which may cause the XFINITY TV portal to work incorrectly. To resolve this issue, please ensure that your Internet settings are configured to automatically connect to our DNS servers. For instructions on how to do this, please see one of the following articles:
Configure XFINITY Internet Windows Connection Settings
Configure MAC OS X 10.6.x Connection Settings With Your XFINITY Internet
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05-09-2016
10:44 AM
funkdoctor,
I am sorry that you are having the issue with your box freezing and getting the error message. When these issue happen you can powercycle your box by unplugging it for a few seconds and then plugging it back in. This should correct the issue. If you have any further questions feel free to reach back out to us.
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04-29-2016
09:40 AM
mcaruth,
I am sorry for any inconvenience this issue has caused you. You may be getting that message due to the channel no longer being in your channel line up. You could of lost the channel when you downgraded your services in January. What is the channel you were trying to watch and I can see if I can assist you in updating your services? If you have any question feel free to reach out to us.
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04-25-2016
08:45 AM
bjhenders88 ,
I am sorry for the delay. I see that the information has been added to your escalation ticket for you, and a follow up request was made. Someone from the Escalation Team will be in contact with you soon to further discuss your issue.
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04-20-2016
02:08 PM
Ell1 ,
I am sorry for any inconvenience this issue has changed. Some of the channels that you have had with your previous package have changed to a different package. You currently have Digital Starter and the channel that was removed is available in Digital Preferred. To regain this channel you will need to upgrade your package to the Digital Preferred. If you have any further questions feel free to reach back out to us.
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04-20-2016
11:07 AM
bjhenders88 ,
I am sorry for the delay. I see that our Executive Support Team is currently working on this issue for you. Someone from the Team will be in contact with you within 24 hours. If you have any further questions feel free to reach back out to us.
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04-18-2016
09:32 AM
Ktbutler44 ,
I am sorry for the issue that you are experiencing. You would need to remove the app from your device and then reinstall the app. If this does not correct the issue it may be with the app itself. If you have any further questions feel free to reach back out to us.
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04-18-2016
09:23 AM
Guidojones ,
I am sorry that you are experiencing this issue. We continue to work with the Staz network in resolving this issue. Thanks for your patience. If you have any questions in the future fell free to reach back out to us.
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04-18-2016
09:00 AM
Jojo999 ,
We do have the X1 Cloud DVR available depending on the area. If someone would like to have the Cloud DVR they can exchange their current DVR at their local Service Center or contact us and we can ship one out. They would need to have X1 services. If you have any further questions feel free to reach back out to us.
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04-01-2016
11:04 AM
Anon1554123 ,
I am truly sorry that the notice was sent to you after the late charge was applied. I have credited the late fee to your account. In regards to the regional policy, you can look up the policies and agreements at (http://www.comcast.com/Corporate/Customers/Policies/subscriberAgreement.html). If you have any further questions or concerns, feel free to reach back out.
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03-25-2016
12:44 PM
john_1 ,
In regards to when will Gigabit Internet be available in your area, we are starting the release of Gigabit Internet in Atlanta. We do not have a time schedule of when it will be available in your area. When it becomes available in your area we will be making announcements about an advanced trial. Please stay tuned to future news announcements and the information will be provided for you.
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03-16-2016
11:06 AM
davy18 ,
I have reviewed your account to assist in resolving this issue for you. I have sent you a private message to discuss your account. You can click on my name (ComcastKristyl) and click on "Private Message Me”.
At the top of each Forum page you will see a small envelope. This is the icon for Private Messages, referred to as ‘PM’s’. A Private Message is a way to communicate in private, to another User, Moderator, or Administrator out of public view in the Forums.
The envelope icon will have a number next to it if you have any new messages waiting.
To open a PM, double click on the envelope. If you click on the envelope a window will open with tabs for your Private Message Inbox, Sent Messages, Friends, Ignored Users, and Compose new Message. You can also access this area by clicking on the Username in a Thread or post. By default, Private Messages are enabled. You can disable this feature in My Settings>Preferences> Private Messenger.
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12-07-2015
08:46 AM
jasmine6 ,
I see that you have spoken with a Representative regarding this issue. Do you still need assistance?
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11-23-2015
09:44 AM
PuppetRick ,
I am pleased to hear that your issue was resolve. If you have any questions in the future do not hesitate to reach back out to us.
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11-20-2015
04:17 PM
PuppetRick,
I have credited your account for the late fee. The credit will appear on your next billing statement. You may be able to see the credit online within 24-48 hours. If you have any further questions do not hesitate to reach back out to us.
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11-20-2015
09:26 AM
fairyfluffernu2 ,
I apologize for any inconvenience this may have caused you. The credits that are applied only affect your balance due amount. I see that the credit was applied on 10/28/15 and will appear on your next statement. If you have any further questions do not hesitate to reach back out to us.
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11-11-2015
11:18 AM
Morrighan99 ,
To enroll in the Unlimited Data Option, you can call us at 1-877-807-6581. If you have any further questions do not hesitate to reach back out to us.
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11-02-2015
08:43 AM
canary76 ,
You can have your local electrician install the outlets for you or Comcast can install at the time of service installation. When scheduling the service installation, make sure to let them know you will need the outlets installed at the same time. If you have any further questions do not hesitate to reach back out to us.
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10-11-2015
04:07 PM
1955rj ,
The information provide by @i-am-nerdburg, is correct. If you have any further questions do not hesitate to reach back out to us.
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