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since
08-24-2015
08-02-2016
CCTenika
Problem Solver
838
Posts
46
Kudos
30
Solutions
08-01-2016
05:34 PM
Hi DonnyG1,
There are On Demand Subscriptions available in your area at $19.99 each. Please let me know if you are interested in making any changes to your account.
... View more
07-31-2016
01:20 PM
1 Kudo
Hi hondaroy,
If you have a subscription for HBO or Showtime, you can access HBO Go and Showtime Anytime on the roku device. Comcast will be launching a XFINITY TV partner app on Roku devices later on in the year. Below are some of the programming and features that will be available with the XFINITY TV partner app.
XFINITY Guide
Live and On Demand programming, including:
Local broadcasts
Cable programming
Premium networks
Public, Educational and Governmental (PEG) Channels
Cloud DVR recordings
... View more
07-06-2016
08:18 PM
Hi mumdb1,
I have submitted a channel request for Bein Sports HD to be added in your area. We are working to bring this channel to all areas.If any changes are made to your channel line up, we will send out notifications.
... View more
06-28-2016
09:47 AM
Hi Kayzz,
I see that you spoke with technical support regarding this issue and a service appointment was scheduled for 6/29. Please follow-up with us after the service appointment to ensure that your services are working properly.
... View more
06-26-2016
07:24 PM
Hi dcrowder,
Are you still unable to log into the Xfinity TV app?
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06-15-2016
09:19 AM
Hi tctc,
The Auto-Extend feature for live sports broadcasts is not extending the recording at this time. Our X1 team is working towards a resolution for this known issue.
... View more
06-15-2016
08:26 AM
1 Kudo
Hi mrchrishill,
If you can’t find a five-digit manufacturer’s code for your audio device at www.xfinity.com/remotes, then follow these instructions to program your XFINITY remote without Using a Code:
Press and hold the Setup button on the remote until the LED on the remote changes from red to green.
Press 9-9-2 on the remote. The LED should flash green twice.
Press the Channel Up button multiple times until the audio device turns off.
After the audio device turns off, press Setup again.
Press the All Power button to turn the audio device back on.
Test whether the volume buttons on the remote control the audio device as expected. If the audio device turns on, and you can control its volume, you have successfully programmed the remote.
... View more
05-18-2016
06:37 PM
Hello ginakenney,
You can access movies and TV shows via the link below on your laptop.
http://tvgo.xfinity.com/
... View more
05-06-2016
03:57 PM
Hello shelley2br,
I provided the payment address for your area below.
Comcast
PO Box 34744
Seattle, WA 98124-1744
... View more
05-03-2016
02:31 PM
Hello Dkershner,
You can check the availability in the link below.
http://www.xfinity.com/gig-offer
... View more
05-02-2016
07:31 PM
Helllo Lcoffman1425 &Sdlrapx,
HBO Go availability on PS4 deal with business terms that have not yet been agreed to between the parties. You can use Amazon Fire TV or Fire TV stick to access TV Everywhere apps from HBO Go and Showtime Anytime. Also, our customers have access to these services on Roku, AppleTV, Xbox One and Google’s Chromecast.”
... View more
05-02-2016
04:23 PM
Hello Don_Loonam,
I can assist you with making changes to your account. Do you want to keep your home security system?
... View more
04-19-2016
02:19 PM
Hello avux01,
The XFINITY X1 guide allows you to filter your guide view to display only the types of channels you would like to see. Here's how to select a guide view.
On the remote, press the Guide button twice to access the Select Guide View window. Here you can filter your guide by your preferred set of channels.
Use the arrow buttons on the remote to select your guide view and press OK. Choose from:
All Channels
HD Channels
Favorites (shows channels which you have added to your favorites list)
Trending (shows currently trending popular programs)
Movies
Sports
Kids
Use the arrow buttons to select a program and press OK.
The All Channels, HD Channels and Favorites views display the grid guide with just the channels included in the filter.
Trending, Movies, Sports and Kids provide a selection of programming to choose from.
Use the arrow buttons or the Page Up and Page Down buttons on the remote to view the available choices.
Highlight a program and press Info on the remote for more information or press OK to choose the program.
... View more
04-18-2016
02:03 PM
@ Auciello1212
You're welcome.I am glad everything is working for you. Please do not hesitate to reach back out to us, if you have any further questions or concerns.
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04-14-2016
07:26 PM
Hello Auciello1212 ,
I corrected the coding on your account for the cloud DVR which allows users to record TV shows and movies in "the cloud," then stream those recordings to their mobile devices and computers or download recordings to a mobile device while connected to any WiFi or mobile network. To watch recorded programs saved to your DVR, navigate to the main menu, and tap the Recordings tab.Can you check and see if the recorded tab is available to you now?
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04-14-2016
03:49 PM
Hello Rjoshi1 ,
I sent a refresh signal to your my account app, can you please check and see if the content is available now?
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04-11-2016
07:28 PM
Hello dj280 ,
I am happy ComcastAshley was able to provide clarification on the Xfinity Customer Commitment. Please do not hesitate to reach back out us, if you have any future questions or concerns.
... View more
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