About CCDemarqui

  Jadelynx,   Please reach back out to us if you need further assistance.  ... View more

It seems that the representative you spoke with may have been misinformed & I do apologize for it, and if a payment is not made by the due date, you may be charged a late fee.  ... View more

Hello Jadelynx,   I'll be more than happy to address your concerns. We do not allow customer to change or choose their due dates because that would have to do with your billing cycle date and you cycle date determines your due date. Each permanent cycle date has an associated permanent due date. In addition, a $9.50 late fee is applied when an account is past due every 30, 60 and 90 days. A late fee will be applied if the payment is not received within 30 days of the first day of a customer's billing cycle and each 30 days thereafter until payment is received. We technically do not offer grace periods, it all really depends on your area and mainly the billing cycle date. Also under the "Important Account Information" section of your bill, (page 3) states "Accounts that are not paid in full by the due date are subject to a $9.50 fee." I hope this helps bring some clarity, if you have any additional questions or concerns in the future, please do not hesitate to reach back out to us.  ... View more

Hello RichDenver,   The Regional Sports Fee is an itemized charge on your bill that is intended to offset a portion of the costs of broadcasting multiple regional sports networks to our standard video services. This fee is a result of higher costs due to contractual obligations requiring us to offer multiple regional sports networks to our standard XFINITY TV services. The Regional Sports Fee is not based on if you're watching the sporting events or not, but rather that those sporting channels are available in the package you subscribe to. The Broadcast TV Fee recovers a portion of the costs of retransmitting television broadcast signals as well. Broadcast stations are allowed by the government to charge for their signals, and cable providers like Comcast are required to pay substantial fees in order to carry those signals.     ... View more

Hi LordChris,   We appreciate you taking the time to bring this matter to our attention. All feedback is reviewed collectively and we also are constantly looking for ways to provide a better experience. Thank you for your feedback.  ... View more

Hello Phazerwon,   I'm sorry for your troubles. We certainly do not want you to cancel your services; we truly appreciate your business and absolutely want to keep you as a Comcast customer. I have submitted a channel request ticket for you to have the Bein Sports HD channel added to your regions channel line-up. If you have any additional questions or concerns in the future, please do not hesitate to reach back out to us.  ... View more

Hi Brian18 ,   The Regional Sports Fee is an itemized charge on your bill that is intended to offset a portion of the costs of broadcasting multiple regional sports networks to our standard video services. This fee is a result of higher costs due to contractual obligations requiring us to offer multiple regional sports networks to our standard XFINITY TV services. The Regional Sports Fee is not based on if you're watching the sporting events or not, but rather that those sporting channels are available in the package you subscribe to. The Broadcast TV Fee recovers a portion of the costs of retransmitting television broadcast signals as well. Broadcast stations are allowed by the government to charge for their signals, and cable providers like Comcast are required to pay substantial fees in order to carry those signals. In addition, your contract is for your package price and service level. Equipment, taxes, fees, or any discounts associated with your package are subject to change during your 24 month period. This is disclosed in your Terms and Conditions. While we continue to experience increased programming and operating costs, we have worked hard to minimize the impact of price increases by enhancing the value of our programming, as well as by investing in our next-generation technology. I apologize for any inconvenience this issue may have caused you. ... View more