About cfichot

@comcastella:   How do I stop receiving emails when someone replies to this thread? ... View more

Is there any reason Comcast can’t fix this issue? Is it stuck with tech support in India or the Phillipined or wherever or is it actually being escalated to someone who knows how to solve issues and not just to tell you to restart your phone or reinstall the app? ... View more

I have gotten used to ignoring my comcast emails on my phone, so it's not bothering me that it locks up the mobile app. I just want the issue fixed, I don't need work-arounds.   I don't know when it started but it's been going on for the better part of a year.   It doesn't happen every time I get an email. I received the email with your reply to this without any issue, but that was because I had power-cycled the phone earlier.   You have the error code. Is there a reason that your engineers can't research what would produce that specific error code and/or use the same hardware/software as everyone on here who is reporting this issue (which is obviously wide-spread) and try to reproduce the issue?   Please let me know what other information you need from me in ONE posting, so I don't have to keep going with this back-and-forth. ... View more

No, I haven't tried that. It sounds like it requires some amount of coordination and I'm not sure what the end result would be as it doesn't sound like it would resolve the root issue.   I wouldn't have to do anything if the app functioned correctly. ... View more

And I should also note that when the error displays, there's no way to get out of it. You click "OK" and it just keeps popping up, so once the error is received there is only one way (power-cycle the phone) to go back to being able to use the other parts of the app which are functioning. ... View more

iPhone 6s iOS 10.3.2 ... View more

I am having the same issue. Every time I get a new email, I can see it in preview but when I go to the app, I get "Error No Network could be detected. Please make sure you are connected and try again [102002]", click OK and the same error message pops up.   I have done the usual troubleshooting - power-cycle the phone (which sometimes works), remove and reinstall , etc.   Obviously, this is an issue experienced by multiple users and the fix is not an account- or device- specific fix and Comcast needs to identify the cause and fix for everyone, not just the users who report the issue on the forum. What's the point of having a mobile app to read my emails if I can't read them? ... View more