I'm in Chicago and have had the same exact problem since yesterday. Called a tech today and they had no idea of what I was even saying to them. Clearly when something is going wrong the techs are not informed. I subscribed to Starz for $8.99 in July. Tech today kept telling me I didn't have it because Xfinity dropped it and you have to buy it... well I know that. I bought it in July, and last night I re-subscribed 8 times because it kept telling me to. Finally I gave up. Movies won't record, options are missing and nobody knows anything.
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