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About toiday
since
08-02-2015
07-12-2018
toiday
Frequent Visitor
9
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0
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1
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07-12-2018
01:22 PM
Got the run around over and over again but I didn't give up. Finally able to talk to someone at tech support knows the issue. Since I don't watch TV via the cable box, I afraid I may lose it so I took it to the Comcast store and returned it. They took the box without question me. It turns out, I still need the cable box in order to see all the channels on the Xfinity streaming app and HBO Go. They should have told me that when I return the box. Anyway, I just picked up another cable box. Now I'm able to log in to HBO Go without even plug in the cable box. I wished more tech support people knew the problem or know where to look. They looked at my account and should see that I don't have a cable box and told me to pick one up. Shouldn't need a week to solve the problem.
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07-12-2018
01:17 PM
Got the run around over and over again but I didn't gave up. Finally able to talk to someone at tech support knows the issue. Since I don't watch TV via the cable box, I afraid I may lose it so I took it to the Comcast store and return it. They took the box without question me. It turn out, I still need the cable box in order to see all the channels on the Xfinity streaming app and HBO Go. They should have told me that when I return the box. Anyway, I just picked up another cable box. Now I'm able to log in to HBO Go without even plug in the cable box. I wished more tech support knew the problem or know where to look. They looked at my account and should see that I don't have a cable box.
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07-05-2018
03:25 PM
HBOnow is for people without cable/sattlite service. The issue here is HBO Go. The login process of HBO Go required a service providor. I'm supprise some Xfinity service tech and "Service Expert" here confused this two.
I asked them to do the " UDB refresh " but that didn't help. They told me the " UDB refresh " is the reset of the cable box. So, I'm not sure what does that have to do with the authetification issue here. I'm still not able to access HBO Go :-(
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07-04-2018
07:48 AM
I use HBO go go year and I know the difference. HBO go is for cable customer while HBO now for ppl with no cable service. Only HBO go will ask cable service provider when logging in. Perhaps, you are the one confusing, not me.
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07-03-2018
10:51 PM
Is anyone having problem logging to HBO Go? After chose Xfinity provider, enter user ID and password, it takes me to xfinity webpage telling me to add HBO Service for $15/mon. I already have HBO Service. The tech support is giving a run around. They told me the issue is on HBO and told me to call HBO. That kind of service is that? I'm getting HBO Service through Xfinity. I'm an Xfinity customer, NOT an HBO customer.
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04-27-2017
11:19 AM
How to setup filter to only display HD channel under Live TV -> TV Listing?
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04-27-2017
11:18 AM
I setup filter in my XFINITY Stream on my phone to only display channels in HD. However, I can't do the same on the XFINITY Stream app on my Ruko stream box. Anyone know how?
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08-02-2015
05:36 PM
Camcast is the ONLY provider still impose a monthly data cap. On the other side of my town, there is Charter Spectrum with faster speed (60Mbps), no data cap, and cheaper price ($30/mon). Comcast on the other hand, giving people free HBO Go with Internet service. However, HBO Go is what make people go over the data cap. Come on Comcast, do away with the data cap. It's 2015, people will use internet for streaming videos. 4K TV is becoming popular. Netflix is offering so many 4K programing and they use up a lot more bandwidth. No other providers are having data cap. Please follow them. If you keep doing this, you would only make people hate you and will jump to other provider once it's available to them. Google Fiber is expending....
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