About joechang

Wow @BobWang that is a really telling graph!  Hope the trend continues.  In my area, the scheduled maintenance started at 12:30AM, didn't get corrected until 11:10AM today, so we were dark.  Curious, how are you pulling the xfinity stats to plot it - via script or is there an API? ... View more

And... on top of over-reporting data usage, charging us for limits, there's the small issue of "scheduled maintenance" taking out all of San Francisco (where Xfinity is the only major broadband provider) while we're all WFH.  Posting this with my Verizon hotspot on the phone, I guess I need to monitor data usage there now too.  Why isn't Fios available again?       ... View more

@bolohead No side conversation, just referring to a post @BobWang made a few pages back, around 7-19 where he said "Close Enough".     I run specific tools on my linux-based router to monitor specific data coming in/out of my cable modem ethernet connection.  This is the single point where all internet comes in/out my network.   In the first few weeks of July, after reinstating bandwidth limits, I saw the Xfinity bandwidth meter be significantly off.  It varied greatly, but did not match my tool output.   Around late-July, it seemed to line up better.  For August, it has been spot-on with my personal data usage reporting.  Based on my usage pattern, I expect to be at MAX 80% of data limits.  I've also since adjusted Zoom/camera settings to be lower resolution for WFH, but I don't see significant savings there (most data is used downstream, at a ratio of approximately 6 to 1.   I'd suggest somehow getting your own reporting (I think BobWang uses Nest?, I've seen Asus mentioned as well) to ensure numbers are accurate, and then debug from there.  For August so far, I'm now OK with the Comcast/Xfinity meter, but will carefully monitor through the month. ... View more

@BobWang Thanks for your confirmation on the usage meter correction.  I refrained from comment to ensure that my numbers matched, but the meter DOES seem to be corrected, and my numbers now match what xfinity is reporting.  I don't think that was the case earlier in July, but at least for August, I'm seeing numbers that line up on the Data Meter and my own vnstat output on Cable Modem interface. ... View more

Thanks, I've seen this stock response, and have checked Unifi equiment settings for what is mentioned.  Please also do not post individual account statistics on a public forum, so I have flagged the above post to the moderators.  The current metrics are not accurate, and Xfinity customers are trying to be helpful before it becomes a larger problem. ... View more

Still seeing inaccuracies of data reporting on the bandwidth meter.   Over the weekend, ~40GB reported  (527GB -> 570GB), averaging 20GB a day.   Problem is, I wasn't even home, and limited network use, as confirmed by my router, which shows under 500MB download, and 900MB total.  So to give benefit of the doubt, let's call it 1GB total upload and download.   40GB reported vs 1GB used 40X difference   I think I'm going to have to protest charges at the end of this month.  Problem is I'm not looking forward to working my way through 10+ levels of CSRs to reach someone that may know something. ... View more

Xfinity: Please double check your Data Meter https://customer.xfinity.com/#/services/internet#usage   It is very very wrong, and over accounting for traffic.  My belief is that code changes were made for Covid, and you have a bug in the meter.  It is magnitudes off.   I am in IT, and currently running vnstat on my router, and monitoring TX/RX traffic at the interface level, as it hits my cable modem.  I am easily averaging under 3G downstream a day, across all my devices.  That includes Web, Netflix traffic, Zoom, etc.  My upstream has increased recently due to Zoom calls.   I check the Xfinity Data Meter on a daily basis, and see it consistently increasing by approximately 30G every 24 hours!  That is impossible!   That is a factor of 10x!  There is something very wrong with that Data Meter, and causing undue concern for your customers.     Thank you!       ... View more