About stephgc

@boredoftheworld wrote: Well with 9 internet users in the house we smacked up against the 75mbps barrier regularly, so it's back to children shouting at each other for "using up all the internets". But I suppose I can live with it. Most of our phones/laptops/tablets/xbox/etc. use 5.2ghz but I have a $300 router from netgear that handles all that well. Thankfully my experience with Comcast was short and easily ended, for those of you stuck in monopoly regions I'm really sorry... that may explain why their customer service is unacceptable, they've got most of you by the um, er, throat. That's gotta hurt. I need mine most for working from home so if there was a problem, everybody else would just have to suffer. But that's why I pay the extortion fee; so that problems like that don't happen anymore. ... View more

@boredoftheworld wrote: I'm now officially back on the AT&T train, installation is next Thursday. It's going to cost me $100 less a month too (what with the unlimited data cost at Comcast). We won't have the fancy remote that we can talk to, and the internet speed is only 75mbps and they're gonna plant a dish in the backyard, but for $1200 a year I can live with that. I wish Comcast would have worked to keep me as a customer, I really liked the remote and the speed of the internet. I did NOT like the customer service (that was clearly outsourced to India) or the data cap.   AND my wife decided not to kill me after all, which is nice. Glad the wife didn't kill you. Comcast can raise its speeds all they want but that doesn't mean everybody will be able to use that high speed anyway. You're only going to get the speeds that your equipment can handle. Some of us will, if we can make/break/rebuild our own computers but that's not everybody's idea of a good time, lol. I have yet to see a lan card with anything over 100mbps without having to buy it and install it yourself. Most wireless cards are even slower than that. So, the majority of the people will never achieve the speeds that Comcast offers. Your phones and tablets probably utilize the 2.4 ghz more than the 5.2 ghz.  You'll probably be fine with 75mbps.     ... View more

@boredoftheworld wrote: Well this is just outrageous. $50 for unlimited data in this day and age? I checked with AT&T, if I go back they'll throw in their unlimited data (which is new apparently) for free (it's normally $30) for 2 years. I called customer "service" (which was evidentally in India) and spent 10 minutes trying to understand the person I was speaking to, finally I asked for a supervisor. He wasn't even interested in discussing this insanity. "That's the price of the unlimited data plan." I then said it would be cheaper for me to go back to AT&T and he repeated what he said earlier. I asked if there was any flexibility since I was a new customer and didn't know about this nonsense when I signed up and he repeated himself AGAIN! I said "well you're telling me it will be cheaper for me to go back to AT&T and he said "That's the price of the unlimited data plan" yet again... That's apparently all they teach them to say in English.   So... if I go through all the crud needed to throw out Comcast and bring AT&T back my wife will kill me, if I subscribe to this unlimited data plan she'll kill me when she finds out about it. Bottom line, I'm a dead man, thanks Comcast.   I'm also an loon, because we never once had a connection issue with AT&T (we've already had two outages with Comcast in the last 45 days), their customer service (which I rarely had to resort to) was able to speak intelligible English and we're only saving $25 a month since we switched to Comcast... if I get the unlimited data we'll be paying $25 more. HOORAY!   I'm taking my $200 a month and going back where I'm appreciated as a customer... unless my wife finds out lol. I can't go to AT&T but I believe Google Fiber doesn't have data caps. It here in the city but not in my area of it, yet.   We didn't have data caps when I first signed on with Comcast. Heck, they weren't even called Comcast, yet, at that point. I hear you about phoning customer service but even if you get someone you understand on the phone, you're not going to get good service. The service down happens a lot until tech has to come to your home to fix it. Likely have the modem misconfigured or the wrong modem or something else equally technical. I've heard just about everything in the past 16 years.   I doubt Comcast will have an offer I can live with after my contract is up.  ... View more

@Rustyben wrote: @stephgc wrote: @bruistopher wrote: @Rustyben   Thanks. I found something strangely odd. I have the Triple Play package with (TV, Internet & Phone). I recently added or connected an Apple "Airport Time Capsule" to my Xfinity modem via Ethernet for backup purposes. I noticed that the Time Capsule acts like an router and makes a WiFi network itself. So I've connected all my devices i.e. iPhone, iPad, Mac to the Time Capsule WiFi network.   What I realized was that the when I was watching my DVR recordings in-home via X1 TV app on my iPhone and iPad. My data usage was sky rocketing. It never did that before when I was just connected to the default WiFi network on the Xfinity modem itself.   I even tested last night while watching DVR recordings via X1 TV app on my iPad just connecting to the Xfinity WiFi network. My data usage didn't move one bit when I checked this morning.   So I'm realizing that the Time Capsule is raising my data usage while viewing DVR recordings via X1 TV app and not the X1 TV app itself. Is their a reason why the Time Capsule that's connected to the Xfinity modem itself would contribute to rising data usages? In a sense it's like a router but do all routers do this or am a doing something wrong?   Also, I'm not in a data cap area. But I'm just mentally trying to be prepared in case it hits.   Thanks.   EDIT: I found the answer to ALL my questions :) Because data flows both ways. Whether uploading or downloading, you're using data. As a consequence, when you're streaming a movie or show from Xfinity on your phone, you're still using data provided by Comcast. The movie is being downloaded via Comcast so, therefore, they can count the data usage against your account. The cell phone company also charges you because you're using their towers to pipe the data to your phone.   It's a double whammy I know. I download movies to my Kindle when I'm home to watch when I'm out. I don't want to deal with the double whammies. One is enough, isn't it? comcast only charges for what it delivers on its own network at the 'termination' point (like your home). If you use your cellphone to watch TVgo xfinity app, comcast does not count that data toward our cap if you are on your local coffe shop's wifi. Any use while logged in to an SSID of xfinitywifi or XFINITY will be charged to your data bucket. If you look up thread, you'll see where people have talked about the data usage counting both from the cell phone and Xfinity.  ... View more

@boredoftheworld wrote: I thought the additional data plan was $50, not $35. If it's only $35 then my wife may not kill me as much after all, thanks. It might be, now. Sorry about that. When I signed up for the unlimited in May this year, it was $35. I didn't know they changed that since. I'd still recomment gong for the unlimited. If you had signed up for Comcast in May or any other month prior to June, you would have been capped at 300GB.   There are only 3 people here. Out of the 3 my grandson uses the most with YouTube though we do stream movies once in a while, too. I game but my gaming doesn't take a lot. Neither does grandson's. But streaming movies is outrageous and it's twice or three times as bad when you're streaming HD or 4K. Technology is evolving constantly at a rapid rate but most of the things we use to access that technology don't evolve fast enough to keep up with the demand.   Also, you might want to get a program called Glasswire to help monitor usage if you don't want to get the unlimited upgrade.  ... View more

@bruistopher wrote: @Rustyben   Thanks. I found something strangely odd. I have the Triple Play package with (TV, Internet & Phone). I recently added or connected an Apple "Airport Time Capsule" to my Xfinity modem via Ethernet for backup purposes. I noticed that the Time Capsule acts like an router and makes a WiFi network itself. So I've connected all my devices i.e. iPhone, iPad, Mac to the Time Capsule WiFi network.   What I realized was that the when I was watching my DVR recordings in-home via X1 TV app on my iPhone and iPad. My data usage was sky rocketing. It never did that before when I was just connected to the default WiFi network on the Xfinity modem itself.   I even tested last night while watching DVR recordings via X1 TV app on my iPad just connecting to the Xfinity WiFi network. My data usage didn't move one bit when I checked this morning.   So I'm realizing that the Time Capsule is raising my data usage while viewing DVR recordings via X1 TV app and not the X1 TV app itself. Is their a reason why the Time Capsule that's connected to the Xfinity modem itself would contribute to rising data usages? In a sense it's like a router but do all routers do this or am a doing something wrong?   Also, I'm not in a data cap area. But I'm just mentally trying to be prepared in case it hits.   Thanks.   EDIT: I found the answer to ALL my questions :) Because data flows both ways. Whether uploading or downloading, you're using data. As a consequence, when you're streaming a movie or show from Xfinity on your phone, you're still using data provided by Comcast. The movie is being downloaded via Comcast so, therefore, they can count the data usage against your account. The cell phone company also charges you because you're using their towers to pipe the data to your phone.   It's a double whammy I know. I download movies to my Kindle when I'm home to watch when I'm out. I don't want to deal with the double whammies. One is enough, isn't it? ... View more

@boredoftheworld wrote: I'm a new customer stuck in a 2 year contract that I didn't understand to be data capped. The company I was with previously doesn't have a data cap and I stupidly assumed that comcast didn't either.   1. I was very clear with the comcast rep that there are 10 people in my house, 9 of us are heavy internet users. It's a big house and I have a big extended family living here. Never once was I told that I might want to watch out for the data cap.   2. My wife is going to kill me. I switched us from AT&T because I thought comcast was giving us a better deal.   3. This is the 21st century for crying out loud, people have smartphones, computers and subscription services like hulu and netflix (we have both), nevermind cloud services. In my house alone there are 3 screens that run hulu/netflix, 2xboxs, 6 iphones and 7 computers plus 7 terabytes of cloud storage that I'm beginning to suspect is being double dipped by the data cap. One terabyte is not a lot anymore   4. How do I get out of this mess? I've been with comcast more than 30 days, I just received the data cap warning this morning... in my web browser, which was creepy. You can't without either paying the early termination fees or taking the hit to your credit. I'd say the best option for you right now is probably doing what I did, pay the $35 extra per month for unlimited data. At some point, the early termination fees are negligibe and you can safely say goodbye to Comcast but right now they're pretty high since you're so new.   You won't be able to go back to AT&T because you terminated them. You'll have a cap when you go back. All new AT&T customers get the cap. If you had stayed with them you would have been grandfathered in.   I have a friend who uses AT&T and said I need to sign up with them but their deal isn't as good as it sounds when you're a new customer. I'm waiting for Google Fiber to hit this side of town. Then maybe I can stop paying Comcast's extortion fees. ... View more

I've still got a year on my contract. Once that's done, I'm thinking of moving to either Google fiber or ATT. I think ATT is putting on a cap, though, so I'm not sure about that. And those comcast ads about being faster than Google fiber. I really don't buy it. I'm supposed to have the speeds but only get them some of the time and often about 10 days before my buill is due I wind up being throttled, in spite of the fact that I pay for the unlimited data.   Greed gets a corporation only so far. As long as there is competition, they'll either have to adapt and treat their customers better or lose them. I've been a customer with them for 16 years since before they were called Comcast in this area. Seems like the last 10 I've been fighting with them all the time about one thing or another but I didn't have a viable option to just quit them. I believe there are some now. ... View more

I don't think they understand what the cap and they think we are getting more than they are. ... View more

@Anon795687 wrote: that's great for the trail markets. Guess the rest of us get nothing? ALL should be all markets, but then i'm a narrow minded customer.         If you're not in a trial market you shouldn't have a cap at all. Having a cap isn't a bonus, it's punishment. ... View more

@Harvey_Wabbit wrote: FOR INFO AS of June 1, 2016, they have changed the Internet Data usage. How much we were allowed to download.   My data usage states:   On June 1, we increased your data usage plan to 1 terabyte a month. As part of this plan change, you now have two courtesy months to exceed a terabyte of usage without charge. After using these two months, if you exceed a terabyte you will be charged $10.00 for each 50GB of additional data provided, but charges will not exceed $200 each month, no matter how much you use.   NOW we can actually use Netflic and Amazon Prime to actually watch free stuff as we should, as the old 300 GB limit was not large enough to actually use those services.   To check yours go to MY Account then Services then Internet. Then on the right side it lists your Internet Plan and shows your Home Internet data usage.   Hope this helps everyone.   And, yet, just like clockwork, Comcast has gotten to the point of the month where I'm being throttled in spite of the fact that I didn't cancel the unlimited service. Every month, same bat time, same bat channel.    Still waiting for Google Fiber... ... View more

  @Dragrazor wrote: @stephgc wrote: @Ckval wrote: I'm confused about this nonsense. Google fiber has no cap but Comcast does? Is this because Comcast has inferior infrastructure? Doesn't make a lot of sense to go with Comcast and worry about limits and poor infrastructure issues. The caps are only in places where Comcast has a virtual monopoly, like where I live. Google fiber is just getting started here but as soon as it's available in my area of town, early termination or not, it will be bye-bye Comcast.  Am with you.......Comcast could have kept their established customers unlimited n imposed there caps for new customers.......like AT&T mobility did yesrs ago to their cellular customers  shame on you Comcast  I think they're stuck in a vicious cycle that their head honchos don't know how to get out of. They have to drum up new business but they also have to turn a profit. Can't do both in this economy with sticking it to the established customers, aka Us. It has been their practice for many years now. ... View more

@Ckval wrote: I'm confused about this nonsense. Google fiber has no cap but Comcast does? Is this because Comcast has inferior infrastructure? Doesn't make a lot of sense to go with Comcast and worry about limits and poor infrastructure issues. The caps are only in places where Comcast has a virtual monopoly, like where I live. Google fiber is just getting started here but as soon as it's available in my area of town, early termination or not, it will be bye-bye Comcast.  ... View more

@NoChoice2k15 wrote: @stephgc wrote: @EG wrote: @stephgc wrote: That's what they say but it doesn't work that way in practice. Comcast has nothing set up to measure data usage that finely. I've gone up one side and down the other over it. Not only does it count against us, it bogs our connection down to a crawl. Can you present any technical proof of that ? Without it, it's just an opinion..   It is a separate dedicated bandwidth allotment from the CMTS via the VLAN method. Technical data? No, but the tech confirmed it when I raised holy you know what over it when I found out about it. I also have Glaswire on my computers and the data usage it shows is nowhere near the data Comcast claims is used. There is also Windows 10 with its own version of data used. It's closer to the Glasswire count than it is to the Comcast count.    I don't know who you are but I don't believe you live where I live and probably are not even in an area where there is a data cap in the first place. 16+ years have I been a customer and though it could be bad before I got the xfinity stuff it is 10 times worse now. I feel like I'm paying more for a whole lot less.   Give me a believable reason for the discrepanies and maybe I'll think differently. Here ya go...Oh wait, wrong proof, same result...   Well, I have none as there should not be any caps in the first place confirmed by these diabolical Mr.Evil villians here. It's as I said before, they would drain your bank account and sell your entire social security, employment, and medical history to the black market if they were able to legally get away with it...   ===================Unofficial sig=============================================== =========================== I would also suggest as a general rule that we should never take out our frustrations with this wretched company on those who have absolutely no control in the company, (Customer service/Tech support) as they already have to deal with the bulk of negative fallout due to their horrific company's anti-consumer executive departments wreaking havoc in this market... This was not directed at you, Mr. No Choice. It was directed at the fellow/lady who stated that the data for the hangers on did not count against us. I don't believe the person who made the statement knows what it's like to be in a place where there are virtual monopolies for a commodity.  ... View more

@EG wrote: @stephgc wrote: That's what they say but it doesn't work that way in practice. Comcast has nothing set up to measure data usage that finely. I've gone up one side and down the other over it. Not only does it count against us, it bogs our connection down to a crawl. Can you present any technical proof of that ? Without it, it's just an opinion..   It is a separate dedicated bandwidth allotment from the CMTS via the VLAN method. Technical data? No, but the tech confirmed it when I raised holy you know what over it when I found out about it. I also have Glaswire on my computers and the data usage it shows is nowhere near the data Comcast claims is used. There is also Windows 10 with its own version of data used. It's closer to the Glasswire count than it is to the Comcast count.    I don't know who you are but I don't believe you live where I live and probably are not even in an area where there is a data cap in the first place. 16+ years have I been a customer and though it could be bad before I got the xfinity stuff it is 10 times worse now. I feel like I'm paying more for a whole lot less.   Give me a believable reason for the discrepanies and maybe I'll think differently. ... View more

@EG wrote: @stephgc wrote: Did you check to see if you're an xfinity hotspot?  That consumption is not *normally* supposed to count towards the hotspot host's usage. It supposed to count only towards the customer that is accessing the hotspot's usage because they log in with their own creds. That's what they say but it doesn't work that way in practice. Comcast has nothing set up to measure data usage that finely. I've gone up one side and down the other over it. Not only does it count against us, it bogs our connection down to a crawl.   See, this is where the "only fair" part comes in when I asked why I have the same data cap as somebody on the lowest priced plan. Say somebody 'buys' that lowest 9.95 plan but can get better speeds piggy backing onto me. I'm still trying to figure how it's fair that they can siphon my bandwidth and speed while I'm paying the big bucks.   This uppage to a TB probably isn't going to do much for anybody in practical terms since most of the data is eaten up via normal web surfing with all it's advertising and so forth. My one game I play might use up 70MB on a day when I'm on for a long time (that's megabytes, not gigabytes or terrabytes). The rest is you tube, advertising videos, and the like. and Comcast is very bad about doing that on their own sites. I can use a couple of gigs before I ever get off the main Comcast page. Given that a terrabyte is roughly a 1000 gigabytes it won't take long to blow through those depending on individual surfing habits. And that's not even considering the so-called power users. I work from home. I'm not chancing running out of data.  ... View more

Did you check to see if you're an xfinity hotspot?  ... View more

@OmegaStrain wrote: Gamer Haters,       How can one single out gamers and they say they abuse the system? How do gamers abuse the system? Becuase gamers do what they pay for high end internet to do with? So If I am a gamer and I spend 300+ bucks a month for my internet since its the biggest package to support my needs of which comcast is falling short on. How is that abuse? Sounds like as a Gamer I am paying for my servie I ordered.   What I do as a gamer doesnt effect ur service...and If you think you are paying too much for your service and you dont think you use all that service. Downgrade.   I seriously dought comcast is punishing someone else due to anothers useage of the comcast service. If comcast adds any more cost to your bill its becuase comcast wants more money period. Not becuase one audience is useing more then another. AS a matter of fact. If it wasnt for the higher demand in performace that is being pushed then those whom are complaining about gamers would be stuck using Dial Up Still. Having fun surfing your internet with 56K. What. to slow for you? Oh. Well then spend more money. Or become a settler and settle for your 56K.   Or better yet. put your energy forth to somthing constructive. Like for example. Move to bring google fiber to your area. Seems Google Fiber is offering a service better then comcast. thats faster then comcast that has NO Data Caps, and is much cheaper then comcast.. Oh and they even offer TV like comcast. WOW. How could this be.. Is your Gamer Hating mind blown? You cant figure it you say? Well let me tell you. Comcast is Greedy, They dont care about you. They just care about your wallet.    I just heard a comcast comercial saying Google Fiber is a lesser service then comcast and they wont let you stream TV. Not true. Such a lie. Google Fiber offers TV. https://fiber.storage.googleapis.com/channels/guide/nashville.pdf past that link in your browser. Look at all the channels that is offered.    Googles Best Service is 1,000mbs down and 1,000mbs up over 150 TV Channels included. How much you ask. about 130 bucks a month. WOW! Comcast doesnt do this. Oh thats right there greedy capatilist that think you are a wallet slave to them. lets see comcast package 125mbs down, 25mbs up, 100+ channels. about 250 bucks a month.   Doesnt matter what type of surfer or internet user you are. If you have internet and you use it. You are a user. Targeting other users is not right. One could almost say Racist. :P Will this mean that Gamers will become the new sterotype? Thats just ignorance.   Well Yall. Thas my rant for today. Paid my 300 dollar bill today so I think that entitles me a right to me rant here. I hope the information to a competitor to comcast is helpfull. Hopefully you are near or in a city that Google Fiber is being installed. If not. Dont worry. Im sure Google Fiber will become nation wide. Who knows. Maybe by then Comcast will realize. *Oh Snap. Better start giveing are customers some reall service and not just a taste of service before they start ripping each others heads off*   Good Gamin Yall. Omega I was with you until you called Comcast greedy capitalists. There's little to nothing capitalistic about Comcast. It wants to be state sponsored/goverment sponsored so it can dictate to its customers what the customers can and cannot have.    Gaming doesn't take nearly the data usage that streaming video does. We've pushed it here. The one game I play barely does 50MBs a day. My grandson's games about the same or not much more. But one YouTube video can do one in without any trouble. Same with movies from anywhere. You stream a movie from Comcast even, you're using up your data allowance.  ... View more

@H8Datacaps wrote: @zoycan wrote: @stephgc wrote: This still doesn't explain why you even have data caps; or usage plans as you call them. Whatever you may think and whatever motivation Comcast has for their policies, bandwidth isn't free. The large percentage of normal users shouldn't have to subsidize the heavy ones. If Customer A uses 50 GB and Customer B uses 300 GB, A is essentially paying part of B's bill, while B continues to complain that they should be able to use even more. I disagree with your post sir and here is why.   Comcast requried me to sign a contract for 2 years at $230 a month which included unlimited data.  I've been on basically the same contract for 10 years, always unlimited data.  Over time the contracts go up in price so if you re-sign a 2 year contract you can get what they call "promotional" pricing - it should be called, under contract pricing.   Starting January 1 this year my data was no longer unlimted, it was in my case $90 more the the amount of data they said I use every month (600gb).     The terms and conditions of the contract I signed dicate what happens when one or the other party changes the terms of the contract.  In this case, in black and white, Comcast has the right to change their services and pricing any time they like, and if they do, I the right to cancel the contract and leave them.   The problem is, there is no alternative to high speed data in my area.  Because they have a monopoly, they can completely change the contract at will, and I have no choice (except for going back to dial up or DSL speed which isn't a viable option).   So, either I go back to DSL speed or I accept the increased charge and complain to the FCC who is supposed to keep monopolies from abusing their power in this fashion.   The FCC did respond to my letter and asked Comcast what they are going to do about it.  Comcast said that tiered billing is an acceptable practice and they are going to do it.  They omitted the fact that I had contracted for unlimited internet and they changed the terms of my contract, and they also ommitted the fact that they have a monopoly on high speed data in my city so I have no alternative but to pay their increased price if I want high speed data.   Meanwhile, my mother who only uses 100gb a month didn't get a price break when they instituted the 300gb cap so they are not doing tiered pricing as they told the FCC.   Enough people like me complained, the FCC complaints were up 813% (from memory) from the prior year over this, so Comcast relented and increased the data cap to a realistic cap.   As you can see from Comcast's posts above, I'm just out the $150 increase they charged me for January - May 2016.  But I suppose I should be happy they went back to the contracted price in June and just shut up about it.   As data becomes more competitive (my neighorhood had fiber installed last month).. you'd think Comcast would think ahead a bit and not make policies that cause such tsuris for customers who have happily paid $230 a month for a decade, but I suppose they don't think this way.  I know when my contract is up and I have other options I will look very carefully again as they lost my customer loyalty with this horrible debaucle.   16 years here. And it's gone from decent to bad to worse while the prices go higher. And the thing that Mr. zoycan doesn't understand is I have the same data cap paying $90 for extreme105 internet service as somebody paying $9.95 for basic service which makes his argument wrong on its face. They are not paying for my service. I'm paying for theirs. When I asked why we all had the same data "usage" plan I was told it was only fair and that I'm not paying for data, I'm paying for speed. Considering I only occasionally get the speed, I'm paying for something I can't realistically have.  Competition has come to us here. Google fiber is in town and contract or no, as soon as I can, I'm getting away from Comcast. Google doesn't have data usage plans.    And another thing Mr. zoycan doesn't really understand is that ISPs are the ones who provide the bandwidth/data usage for everyone. They get paid to keep their infrastructure running so data can move from one point to another. I once dreamed of building my own data center here. That dream turned to dust once I got a look at the poor infrastructure of this state due to the allowance of monopolies without accountability.   I believe I'll lease my servers from Texas until I retire. Texas doesn't have data usage plans imposed upon them. Fancy that. ... View more

@zoycan wrote: @stephgc wrote: This still doesn't explain why you even have data caps; or usage plans as you call them. Whatever you may think and whatever motivation Comcast has for their policies, bandwidth isn't free. The large percentage of normal users shouldn't have to subsidize the heavy ones. If Customer A uses 50 GB and Customer B uses 300 GB, A is essentially paying part of B's bill, while B continues to complain that they should be able to use even more. Uh, no. That's not the way it is. B, in your scenario, is paying for A's internet. Not the reverse. And the only way anybody in this day and age uses only 50GB is if they do nothing but check email. Every major website you go to serves up advertising in video form, including Comcast. You can use 100MB in a minute. 10 minutes, you've used up a GB.   I shell out a whole lot of dollars every month for my service and for the last ten months I've had to argue with Comcast over one thing or another, not just their crappy usage plan, which is crappy when... if you'd read the whole post... only a certain geographical area has caps while the rest of the country doesn't. AT ALL. Got it? Yesterday, there was a tech here for several hours. Today, we're back to crappy internet, not to mention the stupid tv box froze up twice today. I pay for my services... a lot.. and fixing to pay more because I don't have a choice. Seems to me, that I, with a cap, am paying for people in areas that don't have a cap when we all visit many of the same sites and use the same browsers and search engines and watch YouTube and stream videos, etc and so forth.   I asked why I should have a cap when others don't. Nobody can give a satisfactory answer for that except that it's a trial... for 4 looooooooonnnnnnngggggg years.  ... View more

  @ComcastJessie wrote: @H8Datacaps The change in our Usage Based Billing for Internet is effective as of June 1st. If you require more data before that time then you will need to retain your unlimited plan. As for crediting your account for the unlimited plan you have had since January, if you needed the extra data based on your usage then there is no way to get that refunded to you. This change will not be retroactive. Going forward you can choose to retain that unlimited plan if the terabyte of data will not meet your needs. However, if you would like to remove the unlimited plan, once the terabyte plan goes into effect, then you can simply call Customer Security Assurance at 1-877-807-6581 they are available 6:00 AM - 2:00 AM EST, seven days a week. They can ensure that you will no longer get billed for that unlimited plan as of June 1st, when the terabyte plan starts.  This still doesn't explain why you even have data caps; or usage plans as you call them. Nor does it explain the geographical locations of said "usage" plans. Nor does it explain why a person paying for your lowest tier of service gets the same "usage" plan as those paying for the highest tier of service. Nor does it explain why I've had to fight with you for 10 months over one thing or another to do with our service.   I'd really like to know why I am being discriminated against versus cities in the north, northwest, west, and northwest and most of the southwest, too. And we are still being discriminated against because we still have "usage plans" where there are none elsewhere in the states. A terrabyte is probably enough for most users but still it's a cap that imposed only in certain places. ... View more

Probably not. They just forced me into the same for $35 and nobody I talked to mentioned there were going to be changes to the data usage plans. ... View more

For a probably not all inclusive list of what Comcast has its fingers in take a look at this: http://www.cjr.org/resources/?c=comcast ... View more

Yes, it will make a difference. Competition always makes a difference. But it's not just competition from other ISPs. There are the streaming video services like Amazon and Netflix plus online gaming and voice over IP services. If Comcast has a finger in the service, you're golden. If they don't, they throttle you leaving you with  slow speeds and buffering and constantly losing connecton making it a less than enjoyable experience. They want to force you to use their services instead: antitrust incognito.     There is a problem with that strategy that they don't seem to understand: customers don't trust them. There is nothing saying that movies bought through them won't get "lost" because they want you to buy more movies. There's nothing to say that they won't start charging you for cloud storage of the movies you've bought it you use up too much of their space.    You deal with Comcast because you have to deal with Comcast, not because they're a good company.    I broke down and paid the $35 for unlimited data usage. It will kick in next month. However, I don't know if that will help the situation here.   Right now, I'm throttled and will be until at least the first of the month when data usage resets; maybe longer, maybe forever now that they've got the extra charges. The funny thing is, the things I can't do aren't the data hogs. I installed a meter on my computer. I can go to Comcast's site and use almost a GB before I get off the front page trying to access my account. Comcast doesn't like competition. Almost every page you surf offers up some kind of advertising, usually in video form.There is nothing I can do about that except quit using the internet. If I have to do that, I may as well retire and just stop paying for any of Comcast's services.    And Comcast doesn't care if you sue them for this stuff either. It would be better to sue local and state governments that allow companies to operate such monopolies. Those kinds of suits make news. Sue Comcast and it's not even a media nibble.   I lease servers from a data center out of the state. I would never ever consider building a data center here considering what I have to deal with at the personal level. And Comcast can't argue that a business account would be better served. My doctor's office uses Comcast's business service and they have as much trouble as I do.   When you've got the only game in town, you don't have to be good.  ... View more

By the way, I just found and installed a data usage meter called Glasswire. I believe Comcast's own meter lies. I'm at a point where I will take the hit to my credit report and find something else. Probably several somethings. I don't think I want anything bundled with any one company ever again. ... View more

I hope so. I've gone from being nice and begging to yelling and cursing and name calling. Since being nice got me nowhere at least the yelling and name calling make me feel slightly better. I just checked ATT for simple phone service. I can't get it without some kind of bundling and getting locked into a contract there. I think I'll quit work (home business) and go off the grid. I'll miss the gaming and Amazon movies but I won't miss dealing with people who don't listen.   For a long time I lived without cable. It wasn't that bad. We got about 30 digital channels. Some of them weren't worth watching but considering there are probably a 100 channels on Comcast that aren't worth watching, not much difference except on the one side it's free and on the other you're required to have them to get the channels you actually do want.   Comcast has no intention of changing their caps.Considering that it's only some areas of the country that have caps I'd call it discrimination because that's what it is. For a few months there I was bumped up to 600GB and that was way more than enough. We bought a couple of new movies from Amazon and then suddenly they cut it back to 300. I pay for the Extreme 105. My data cap is no different from somebody on their lowest tier. They don't have to change anything since they have the only "game" in this section of town. Doesn't matter that the caps were put in place before HD video was big and gaming is also HD.   16 years ago when we first signed up for cable it was "always on" as the promise. Now it's all about high speed but nothing about the fact that you can't really enjoy it when you have to worry about overages all the time. ... View more

I've got 85 GB left this month. That won't last until the next month so I guess I have to pay this month. I'm taking screen shots, though. Of everything. I've been fighting with Comcast for months, July will make a whole year. I'm supposed to be under contract for another year. I don't think I'll make it because Comcast just keeps on cheating everyone. They have a cable monopoly in this area and that's why they get away with everything.   Comcast doesn't care what you post here. Only customers can see it and what do they care if other customers see it? Those customers are getting just as stuck as we are.  ... View more

You're probably being used as a stealth xfinity hotspot. I know I am in spite of the fact that I told them I didn't want to be. Instead of actually turning it off they hide it from you, the user, not from the hangers on.    I've been fighting with them since we got xfinity and relinquished our old equipment. I've cursed, yell, and called them names. Before that I was begging them.  Was supposed to have a tech here today but apparently that was canceled without our knowledge.   They have a monopoly and they just don't care. I saw somewhere upthread that ATT offers comparable service and data transfer through Uverse. I'm gonna go check it out because I'm tired of paying out the nose for crappy service.     ... View more