About Joanne_41

I'm not sure if you already went about upgrading. I got the same email in July and went through with the upgrade. There was no charge at all. I got X1 boxes for all of my TVs included in the order and an XB3 modem. Before I received tracking, Comcast knocked on my door letting me know they'd install a filter outside. It also made my AnyRoom DVR free, (usually $7.99). I got a couple emails saying I'd be charged $9.95 for SIK and $230 for ETF, but they were a glitch. Hope this helps.  ... View more

That link notes the XG2 is limited to select trial markets. Does Comcast have a set list of cities/ regions where it trials products or does it vary? Apparently MI isn't trailing anything. ... View more

I believe this is the "protocol" that techs and CSRs follow when installing an Xg2 box. Hope it's helpful to someone wondering if XG2 will work in their setup. "The XG2 v2 acts as the primary set-top box for non-X1 DVR customers and can be used as the fourth additional outlet (A/O) in any X1 household (X1 DVR or X1 Non-DVR) that also includes Xi3 devices. XG2 v2 devices can also be added by swapping out the first RNG150N on an RNG150N-only account. Additional RNG150N swaps in a home should be replaced with Xi3s if the customer has an HDMI TV. For example, if a customer has two RNG150s, and you are swapping only one RNG150N, install an XG2. If you are swapping both RNG150Ns – install one XG2 and one Xi3 device." ... View more

I confirmed with a few agents through the Internet department's online chat. I was also told the over the phone that service centers are not allowed to hand out any X1 equipment, not sure if this is old news. ... View more

I asked about getting two XG2s to replace my RNGs but it seems only one is allowed/ household. I guess I'll get one XG2 and one Xi3. ... View more