I'm not too concerned about the transcription part. I would be happy to have just the voice part with the native app. I tried to get help over on Reddit and have yet for anyone to respond. The rep I talked to on Friday said they would call back on Saturday to see if they had resolved my issue. Not a word from them either. I guess that's what we get when we have "Inexpensive" service with a MVNO. I just wished that they could have a network setup like Tmobile where you just pop a SIM card in a device and things just work. I realize one is GSM and the other is CDMA but even with Verizon you can swap a SIM card and see the proper device in your device list. Xfinity mobile shows the last authorized device in account details and shows unrecognized device on their end. Basic features work but there are a lot of flags that have to be enabled to match the phone to get everything 100%. The problem is finding someone who knows what needs to be checked.
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I have the same problem with my unlocked Note 10+. My issues was that I originally got an iPhone to get the BYOD SIM and I put that in an unlocked S10+. Voicemail wouldn't work there. I used "Youmail" for a while and until they released Android BYOD. I then called support and after what seemed like hours, they were finally able to get voicemail working. Fastforward to now and I have the same issues with my Note 10. The Xfinity voicemail app says "Your voicemail has moved" and directs me to use the native Samsung app. Ok, that's fine. When I open the Samsung voicemail app it prompts me to go through the setup process. When it finishes, I have 3 voicemail messages from when tech support was trying to get voicemail working on my S10. That's all I have and all that I can get. I have no notifications and it will not download any new voicemails. I called tech support and they made a few changes and it still doesn't work. For the Xfinity voicemail app to tell me to use the pre-installed app and actually show the logo from the pre-installed voicemail tells me that someone at Xfinity mobile knows how to fix this. I do not want to have to use a 3rd party app to get voicemail. I have to manually dial *86 a couple of times a day to make sure I haven't missed any calls.
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