There was no power interruption to the box. Usually if there is an interruption to the recoding there will be a message letting me know that the recording was interrupted and not fully recorded. When the movie was recorded back in May when the box was deleting items, the middle of the movie was missing. I then re-recorded it thinking that the problem from May was fixed since that is the message I received from Comcast. The middle was missing on the new recording but at a different beginning and end. Can not re-record for a third time since it is not available. Very frustrated with Comcast.
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My DVR has not deleted shows since May but now it is not fully playing back recordings. I recorded a movie back in May and the kids said the middle was missing. I just recently rerecorded it on June 22. Went to watch it last night and the middle was missing again. It was scheduled to record from 8-10:30. The DVR lists it as only recording 112 mins. When we pull the movie up on the App on the phone, the whole movie is there. I have been in touch with Comcast and I have an advanced ticket pending. Has anyone else had this issue and resolved it?
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On Monday May 20th, I noticed that our DVR % went down. The day before it was in the 80% range of being full on May 20th it was below 50%. I checked our recordings and noticed several show episodes and movies missing. I tried re-syncing and refreshing the box. Nothing changed.
I contacted Comcast through chat. They asked me several questions.
No, we only have one box.
No, no one else in the household deleted things. No, the items were listed to hold for a year and it has been less than a year.
Yes, I checked recently deleted
Yes, I refreshed and re-synced The shows that are in recently deleted, I did delete.
No, I cannot list all the shows and movies missing. I told them of atleast 2 shows that were missing episodes. No, I did not check the cloud because I did not know we had a cloud. But yes I see the cloud now next to some of the episodes. They did something on their end. A few episodes returned and the % went up slightly. I told them that there were still many movies and episodes missing. I asked for a list of all the items that were missing. They told me that they will return in 2 hours’ time. I was then offered to purchase cloud access for $10 a month. I declined. It has now been over a week, no other missing movies or show episodes have returned. My % is still low on the DVR. Most shows when I go to play, they access the cloud and the playback and other DVR functions are not smooth. Sometimes as it plays, it stops and says there is an issue and it will now access the on demand option (cannot FF through commercials) It seems random as it records now, sometimes it is on the DVR and other times it is coming from the cloud. When we go to watch a show it randomly asks for us to enter our pin to access shows that are below our set rating. It locked us in Kid Zone, had to restart box. We thought it may be our Box and have been trying to watch all the shows, I found this thread and I see others having similar issues. Now I am thinking a Comcast issue. We should not have to pay extra per a month to access a cloud we do not need. Could someone from Comcast please reach out to me? I would like a list of all the movies and shows that Comcast deleted for the past month.
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