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About ghoofie
since
06-30-2003
02-12-2019
ghoofie
Regular Contributor
219
Posts
14
Kudos
1
Solution
02-02-2019
05:34 PM
In my case, the phone works until I have a drop in internet service. When the modem brings back the internet , it is as if it forgets to activate the phone. I get a busy signal for dial tone until I power modem off/on. I am in my second Xb6 modem in two weeks. A Comcast tech is now monitoring my activity,. Both of my xb6 were Arris. I have requested to get another xb6 made by Technicolor. I have read elsewhere and a tech at my house claim they are much more stable. Haven’t had any internet drops today. Phone is working for now.
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01-29-2019
04:37 PM
I just upgraded my modem to the new 'cube' one, and am now having this problem. I reset the modem, the phone works for a while, then goes to the 'stutter' tone (busy signal) a while later. I have a technician coming tomorrow. I'm sure they will just swap the box.
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01-29-2019
04:34 PM
I get those all the time. It's difficult to block because they call with a different number each time.
@padthai4me wrote:
What is the meaning of the many caller ID's with a display similar to: V125173821032231 ???? Can I block them all at once or do I have to put them in my call blocker individually? Is there any reason I should answer any of them?? THx...steve
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08-28-2017
10:23 PM
Yes I have the option but phone support did it. Guess I could try that. When they do the reset I don't have to relogin to Netflix. The box option A says you have to relogin, so maybe it's different. Worth a try.
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08-28-2017
08:46 PM
I did that. Netflix worked a short while. Called again. They 'reset my Netflix account'. It works for a while. I've been dealing with support every day...all they want to do is reset my box. Problem still going on. I even did a video of whats happening and sent it via Twitter. The reps there reply 'that's odd'. But the problem goes on.
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08-23-2017
03:45 PM
Whenever I use the Netflix app from my DVR, when the program starts, I have audio but no video. So, I exit Netflix, start it up again, and this time it works. This is not sometimes, it's EVERYTIME. I try using Netflix with Apple TV box and with my Blu-Ray player, no issues.
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11-23-2014
06:14 PM
I find the X1 app to be quite strange. Often when I open the app I get various errors and then it works. Or, when I look at recordings on the DVR from the app, I see many shows recorded that are old and long ago deleted. Most recently, I select a program to watch, on the TV itself, and it says this program has been downloaded and needs to be uploaded back to DVR. The program is not downloaded, nor has it ever been. I exit the menu, go back into menu, and then it plays.
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11-12-2014
10:00 PM
I did delete and reinstall . During the reinstall it says having trouble adding this device. I have same issue on iPhone 5 also, now. Looks like not an APP problem because I didn't do update on the phone, only Ipad.
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11-12-2014
08:21 PM
1 Kudo
I've been using the x1 TV for some time, working well, til just a few moments ago when I did the latest app update. I cannot watch live TV from my home network, as before. I'm still able to watch recorded programs, but not live TV. The guide seems to show I'm in ATLANTA....um, I"m in San Francisco East Bay area. The helpdesk said for me to uninstall the app and reinstall. It didn't work. I now get error code 13001 as the app tries to add my device, again. The phone rep said they would 'expedite' to level 2 and I'd get a call back. Oh, this is using the app on my IPAD 4.
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10-05-2013
01:48 AM
I have a stand alone box working fine. By the way, I'm in SF Bay Area.
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10-05-2013
01:29 AM
1 Kudo
Watching TV , picture went out, but sound workng. No response from remote. Did power off/on, now box Dead. Calling x1 phone no., line busy.
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10-05-2013
12:27 AM
Do you mean the update dated Sept 11 ? If so, my red light has been stuck on with that update. I just got the new Update. Yes, they fixed the red recording light that was always on and fixed the intensity control for thge Green Circle. Congrats to the Software team!!! Now, if they could only fix the Tech Support phone lines that many, like me, have to wait 45 minutes, then get disconnescted, then have to call again and wait 45 minutes... AND.....the continual recording saying ..."We are having heavy call volmue at this time" and at 3:00am?? They need to hire more USA help and no more Phillipinos.
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10-02-2013
09:41 PM
@MikeBravo wrote: After latest update: Red light back on----even stays on now when you physically shut the box off at the switch. No "made with love in Philadelphia". No added remote battey level. Tried to set a recording right after update. Tried three times, but no luck. Next day, there it is scheduled to record three times. I feel like Alice in Wonderland and our Wonderland is much worse than hers. Got the new update last night (forced it) and red light has been on all day. Nothing recording. I think the only thing the updates do is update the date of the update.
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10-01-2013
11:30 AM
Anyone still having the problem of DVR resetting back to 720P at night ? Mine just started doing it, I thought it was fixed previously. Thanks
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08-03-2013
05:15 PM
Does anyone know of a way (except copy/paste) to quote a post you are replying to, when using the Xfinity APP for Iphone/Ipad ? I don't see the quote button when using the app. Thanks
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08-03-2013
05:13 PM
@nsollena wrote: I just received 4 new X-1 cable boxes. I just hit a brick wall with the remote. Does anyone know if these remotes and/or the boxes compatible with receivers. I have two entertainment systems in the house both powered with pioneer elite receivers and I now have to use multi remotes because the X-1 remote is not universal. Is anyone else having the same problem? Can it really be Xfinity missed this step in thier R&D or is customer services & thier installers clueless. Help & thoughts??? The boxes are compatible with receivers. I use a logitech harmony remote which you program to work with most any devices. The xr2 remote is not fully compatible, but with the harmonry remote, I'm able to put the comcast away to collect dust.
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07-23-2013
11:14 PM
My setting goes back to stereo but with my coax plugged into my receiver actually puts out surround .
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07-23-2013
01:48 PM
My Harmony One remote works great with my x1 box. Only thing is the Logitech database doesn't have the "D" button. And since the xr2 remote is RF , the Harmony won't learn commands manually. But I put my xr2 remote away and use the Harmony, haven't had the need for the D button.
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07-22-2013
11:55 PM
What ?.???????????? Mine is indeed working with a receiver and producing 5.1 Beautifully .
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07-22-2013
05:56 PM
I was able to pair my xr2 remote by following the instructions on back of the remote. Maybe they are different.
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07-20-2013
01:26 AM
My setting keeps going back to STEREO but if the program is surround, It does feed my receiver in surround.
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07-19-2013
07:48 PM
Just had x1 installed yesterday. I notice that when I select "surround" it takes it, then immediately, if I exit and go back to audio settings, it's back to stereo. However, it's indeed broadcast in surround. All my speakers are working properly, even tho the setting says "stereo".
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