After filing a complaint with the FCC Internet Compaint Department: https://consumercomplaints.fcc.gov/hc/en-us/requests/new?ticket_form_id=38824 if the link does not work try: www.fcc.gov/complaints and select internet complaint. Comcast called me and I voice a long list of my issues including all the video streaming we do on our 4 TV's and 4 computers. He did inform me that if I override the auto-select format and set each of them to download in the lower SD format that the average movie will only use about 650 - 700 MB, but if I download in HD or the new 4C format that it could be >47 GB per movie. Of course I ask why should I sacrafice video quality when I am paying for their best (and most costly internet package for home use) the Extreme 105 package. His response was that if I wanted the better picture quality then I would have to pay extra for it. NOT ACCEPTABLE! when I signed up it was for unlimited internet and with the extra high speed I consume a lot of data in a short amount of time. I told him that perhaps I will need to drop to a lower and cheaper package to keep from going over the 300 GB Cap!
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It should not be, I suppose I need to start testing new internet providers. I am subscribing to the extreme 105 at a cost of $114.95 per Month due to our heavy usage. If they go with Caps it should only apply to basic plans, not the ones which people are already paying premiums for! Data caps were not in my contract when I signed up Also, the data cap of 300GB was not in my contract when I signed up and to just throw this extra charge in my bill I believe would be a bridge of contract since I did not consent for it? Is anyone familiar with this law?
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