...about an issue with what displays under the "my account" > "services" when I logged in to check when to expect my next bill. I am an internet only customer as of a few months ago, after being a triple play customer for 14 years. This time however, it showed both under my services and my plan that I also have "Instant TV" in addition to my "Internet". Confused, I checked billing and it correctly shows "Internet" only. I think maybe this is some kind of preview/trial of sorts, but instead of leaving it to chance I figured I should call....
...now when I call I usually ask for customer care when going through the prompts because they are responsible for customer retention, and they are stateside as well as a "buck stops here" department. I explained my situation to the rep, who checked and said my account shows only internet service. I asked her why, when I log in, does it show me with both internet and by her response(s) the best I could ascertain was that she seems to think I am incorrectly interpeting what I am seeing. I told her I can send a screen capture from the page I am viewing to show her that this is not the case. She said that would work and attempted to give me an address to the nearest xfinity store when I could take it to show them? I am like, "no no no, driving 30 miles to an xfinity store isn't an option so how about I email/text it to you?" I even offered her remote access to my PC so she could see what I am seeing. None of these seemed to interest her so I ended the call.
I tried using the SMS function on the website and couldn't get past the prompts for my specific needs so I came to the forums here. Here is a pic of what I am talking about:
Anyone here with Comcast/Xfinity that can explain this, or any other customers who are also experiencing this?
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