About JEB11

@ChickIL wrote: @Rustyben wrote: After browsing the manual for your Roku TV, there is no provision for hard wiring or USB networking. The TV has to rely on wifi. Is the gateway or your personal router near the location for the TV? If so, you might be able to change to either the router's 2.4 ghz or 5.0 ghz radio and recheck your connection (Playback). Be sure not to select 'xfinitywifi' public access network. 5 GHz isn't an option on this TV, and no, I'm not connected to SSID  xfinitywifi. I don't believe it's a throughput issue at all. The router is close, the signal strong, and I have no trouble streaming in HD with any other Roku app (and I'm beginning to long for PS Vue again). The problems I'm experiencing are echoed throughout this thread by others using a Roku TV. Yeah, it's still not working on any of the Roku TVs. It's not a networking issue.    So that the techs can track the particular Roku TV version that you're having problems with, you might want to provide it in your posts.  It's not the TV model number. Go to settings>system>about to find the Roku TV version. ... View more

@BBurgDave wrote: First, regarding the Sharp Roku TV, I realize it is not on the list published up front, but the App showed up as available so I tried it.  The performance on the Sharp TV is very flaky - some channels don't come up when selected, it's very slow and when I tried HBO the audio was out of synch with the video.  I would consider it to be unusable on that TV at the moment.       I have the same brand. Actually, it is on the list. If you go to Settings>System>About you'll see the Roku TV version. It probably says something like 5416x. It just doesn't work.  ... View more

@DKPeppard wrote: An update from me since the app released on Roku. I installed the app to my Rokus via the Roku website. I am using brand new Roku Ultras via ethernet, not wireless. I had to do a 'system update' on my Rokus to get the Xfinity app to show up. I only have Comcast Internet; Blast Pro!, and my own modem, an SB6141. I am not a cable TV subscriber.   The app registered with no problems. I was immediately able to access the main menus in the Xfinity app. However, here are where my problems started, and where they continue even after several days of trying:   1. Although I can see the main menus, only the On Demand menu opens, and shows results. The Live TV and Movies menu never load any info, it just sits there with the three dots scrolling indefinitely, like it is trying to load.   2. When I am in the On Demand section, I can see all sorts of items to watch, but I cannot watch a single one. For example, I pick Counting Cars, and see there are 37 episodes available, but when I select Counting Cars, all I get is a picture representing the show, and a synopsis of the series, and a row on the lower part of the screen showing other suggested shows. I have no play controls to watch the show whatsoever.   I also chose Bering Sea Gold, same issue. So I randomly try a few others, all with the same result. I have no option to play anything.   I've tried for several days in a row thinking this was just possible part of the beta process, which I am sure it is, but so far I have not been able to do anything, but browse the Xfinity app with limited functionality, and no play ability.   Hope this helps as we move through the beta process.  You have to have cable service and one working set top box for the Xfinity Roku beta to work.  For now, it is only designed to work as an alternative to renting additional boxes.  But there have been multiple requests for expanded service. ... View more

@SamuriHL wrote: Quick question hopefully someone has an answer to.  All the streams I've seen so far have been stereo audio.  I've not had a chance to play around with the app too much.  I'm using it on a Roku 3 attached to my Pioneer receiver through HDMI, so, I get bitstreaming in all my streaming apps without issue.  My question is....does this app only support stereo audio?  Or does it support AC3 like a regular cable box?  I don't see any options in the app to turn this on or off.  Anyone getting 5.1 on any of the channels? I have the same basic setup:  Roku 3-->HDMI-->Pioneer AVR.  2-Channel only. ... View more

@a2hart wrote: I have noticed the video lagging behind the audio, especially when switching to commercials - audio and video gradually separate until I hear the audio of the next commercial during the current with about a 10-sec lag time. Do you have a Roku TV?  Audio lag is common on Roku TVs. ... View more

ComcastDan, or ComcastJesse   Would it be possible to break this thread up by starting a couple of new threads?  There seem to be at least three discrete discussions going on:   1.  Comments related to bugs in the beta/refinement of existing offerings;   2.  Requests for new services/applications not planned in the initial release (e.g. use of Roku outside of home network); and   3.  Pricing concerns.   This thread is now 16 pages long and it is getting cumbersome to wade through all of the comments.  ... View more

@jontalk wrote: I have a Roku 3 along with the Xfinity + 25 bundle (100 mbps service + basic cable). I added the Xfinity Beta channel, entered the activation code which resulted in getting the "Success" message. When I went to the Roku page it said "This works only for Xfnity WiFi customers; you can use the mobile app, etc etc" and had the "Exit App" button. This makes no sense since I've been a Comcast customer for years, pay for TV but have my own modem and Router.  Reading the FAQ's it has me think the Roku channel only works for people that rent your gateway; if that's true, why offer it on Roku? Please help I have my own modem and router as well.  My Roku 3 works fine. There might be a problem with your modem's registration with Comcast. You probably need to call and make sure it's properly registered and linked to your account.  Others have had this problem.  ... View more

@ComcastJessie wrote: @Jmc71479   Can you please provide us with additional details as to what error message/s you may have received when attempting to activate your Roku TV 5134X online? Your TV is considered a compatible device, so any details about any errors you saw or special messages (screenshots help too) about this error can helps us work with Roku and our product teams to get this resolved for you as soon as possible.   Thanks.     I have a Roku TV 5316 and it has never worked properly.  Although it installs, it doesn't stream consistently. I have observed the following:   1.  Xfinity channel loads very slowly compared to a Roku Streaming Stick 3600.   2.  Individual stations usually fail to load the first time, requiring exit to the home screen or reboot if the system hangs.    3.  When stations do load, it will stream content for under one minute, at which time the screen briefly flashes and audio sync is lost, requiring exit to the home screen or reboot.   The issues are not due to the internet connection.  Netflix, Amazon Instant Video, and CNNGo all stream without incident.  For comparison, CNNGo will stream live TV even when the Roku TV fails to stream the same station.    A while back, I asked whether anyone has successfully run the Xfinity beta on any version of the Roku TV.  Nobody responded positively. ... View more

@jkweinberger1 wrote: I have Premier+ and it works just fine, but my TLC TV with Roku built in is not working well at all!  Voices are out of sync and it constantly freezes.Is this a issue with all the TV's? I assume the problem is being addressed. It's not working well on any of the Roku TVs, unfortunately.  At this point, I wouldn't be surprised if Roku TVs were removed from the beta group until the software is a little more fully-baked. ... View more

@mark.bidewell wrote: @JEB11 wrote: @mark.bidewell wrote: Here are some feature requests.     *  The guide should "wrap" at the beginning and end  i.e.  Channel up from the lowest channel should move to the highest channel and vice versa *  The up and down buttons on the roku while in live TV mode should change stream to the next or previous stream.     Out of curisoity, can anyone say if the app operates via UDP Multicast or TCP stream? I set up a static IP address for my 3600 streaming stick and tracked it through my router's system log.  Looks like TCP only. Thanks!  I was curious because the app seems to impact other network traffic far more than streaming via amazon. Yeah, it's a hog relative to Amazon.  Plus, Amazon streams at a very consistent rate.  The Xfinity channel cycles rapidly. ... View more

@mark.bidewell wrote: Here are some feature requests.     *  The guide should "wrap" at the beginning and end  i.e.  Channel up from the lowest channel should move to the highest channel and vice versa *  The up and down buttons on the roku while in live TV mode should change stream to the next or previous stream.     Out of curisoity, can anyone say if the app operates via UDP Multicast or TCP stream? I set up a static IP address for my 3600 streaming stick and tracked it through my router's system log.  Looks like TCP only. ... View more

Comcast's rental policies are inconsistent, so this is all speculation.  On the television side, TiVO owners have to pay a smaller monthly equipment fee in lieu of a bigger set top box rental fee.  By contrast, on the internet side, people who use their own cable modems instead of renting them from Comcast pay no monthly equipment fee for internet service at all. ... View more

@Ab_c_de__ wrote: Installed the beta app on my roku TV and currently trying to watch live tv program. It's just been less than an hour and I am having sound delay problem on an HD channel. SD channel sound works fine. Anyone else having the same problem/observation? Yes. Same problem.  On mine, sync is broken usually within a couple of minutes.  The beta channel isn't working properly on Roku TVs.    ComcastDan.  Have your development techs experimented with more direct routes through firewalls, etc?  Part of the problem I see is that the Roku channel cycles much faster than other streaming apps, like Netflix, CNNGo and Amazon.  It grabs a block of data, then drops off and then grabs another block, etc.  The blocks are generally smaller causing the device to cycle every second or two whereas as the other channels grab larger blocks less frequently and are more stable. I'm wondering if stability can be improved by setting a static IP and then forwarding ports directly to the device. It probably won't make a difference but I'm happy to try if you could send me the ports the channel uses and the protocols (TCP/UDP). ... View more

@BobG wrote: I downloaded the Xfinity TV app to my Roku TV this evening.  After Step 5 of the activation process I'm receiving the following error screen.     I am on my home Xfinity WiFi network.  I have opened a support case (CR6756169xx) and I'm being told that it will take between 48 to 72 hours to be contacted to solve this issue.  I would hope your application support team will prioritize activation issues your customers are having with this application and contact me prior to 72 hours from now. Not one person who has a Roku TV has reported in that it is running smoothly, although this is a different error than I've seen on mine.  Most of the time, a connection can be made but it's not stable. ... View more

I'm not sure if this is causing the instability problems I've been seeing on the Roku TV, but I've been monitoring bandwidth usage on my Router from the Roku Streaming Stick (3600).  Although the stick appears to maintain a stable connection, bandwidth usage fluctuates wildly.  Every 2-3 seconds the download voluime shoots up to approximately 8 Mbps and then plunges to about 75 Kbps.  You could use the needle on my router's bandwidth gauge as a fan. ... View more

@Imkms wrote: Question: I have a Comcast account for TV at a vacation home in another state, that is active all year. This home also has an Internet account for part of the year. I now want to use Roku at my primary home that does have a Comcast Internet account and uses my own cable modem and router, but does not have any Comcast TV accounts. Will this work?  BTW, I have installed the Xfinity TV app on my IPAD and that works fine at my primary home. Thanks   Unlikely. This has been discussed earlier in this thread. The Roku channel is not designed to permit one cable subscription to serve two separate addresses.  ... View more

@OTigrao wrote: I unlinked my Roku TV from my account twice and then tried installing the channel. It finally allowed me to install it and it appeared on my TV. So far it isn't performing very well. I have received DRM errors and it has restarted my TV twice. Yikes! My Roku TV isn't working well, either.  There seems to be problems with Roku TVs in particular.    Has anybody gotten a Roku TV--not a TV with a Roku device plugged into it but specifically a Roku TV--to work smoothly with this app?  What model do you have and how did you do it? ... View more

@ComcastDan wrote: @JEB11 wrote: The beta channel is definitely not working well with a Roku TV 5316X (Sharp).  After a couple of hours of experimenting, live TV channels fail to stream consistently.  Frequently, they don't load at all.  When they do, the screen flashes within a minute and lip sync is lost, producing an audio lag of around 5-10 seconds.  Lock ups are frequent. Sorry you are having issues. Are you on WiFi by any chance?  These symptoms sound consistent with a bad internet connection. I am on WiFi.  I don't think the internet connection is the issue.  The Roku TV I have does not have an ethernet port for comparison.  But I have tried both a 5G and a 2.4G band and I have the same problem on both. The Roku TV reports a strong signal ("Excellent") and is only about 20 feet from my router with clear line of sight.  Both Netflix and Amazon Video stream well.  I have a different model Roku device on a different TV located further from the router also on WiFi and it so far is working without issue.  I observed recently that the Xfinity channel also boots up on the Roku TV much more slowly than it does on the Roku Streaming Stick (3600). It almost seems like the Roku TV doesn't have the processing horsepower to run the channel properly.  ... View more

The beta channel is definitely not working well with a Roku TV 5316X (Sharp).  After a couple of hours of experimenting, live TV channels fail to stream consistently.  Frequently, they don't load at all.  When they do, the screen flashes within a minute and lip sync is lost, producing an audio lag of around 5-10 seconds.  Lock ups are frequent. ... View more

Just loaded the beta channel onto two devices.  Promising, but there are caveats.  The results appear to depend greatly on the device.  Not all work equally well.   1.  Roku 2 XS.  Although the Roku 2 is part of the beta program, the XS evidently is not.  The channel does not show up.   2.  Roku Streaming Stick (2016).  Seems to work great.  No issues so far.   3.  Roku TV (32" Sharp Model LC-32LB481U).  Very buggy.  App frequently locks up the OS requiring a reboot.  Channels load inconsistently when it does work.  Some channels load fine.  Others lose lip sync after a few seconds.  And not in the mildly annoying way.  Delays of up to 5-10 seconds are common on CNNHD, for example.  Some won't load at all and you either have to exit the app or unplug the set if it locks up.   So, a mixed bag.  But, it is promising given what I'm seeing on my streaming stick. ... View more

@boxerboys wrote: Honestly, if its revenue they want, I for one would pay a small fee per Roku instance to get this app on all my TVs in my house.   I have been a long time Media Center user with an Xfinity CableCard.  No issues until recently when they switched to MPEG4/H.264 in my area.  Now all my extenders cannot play the majority of content (most HD channels and all premium).   I'd have to run cable to every room in my house to achieve what I once had with Media Center; and what I could potentially have with a Roku app.    My house is fully networked (wired and wireless); but I have 0 cable runs in my house except in my basement to my main Media Center PC.    There is no way I am running cable to 3 bedrooms, a living room, kitchen, and basement at this point.     They are forcing my hand here......countless years of my $$$ for a full triple play subscription.....yet they can't/won't release their Roku App because they (reportedly/assumingly) may lose revenue???   Then charge me a few bucks.....it will be lost in my 16 page xfinity bill anyways.   😉     That is what the Roku channel is supposed to accomplish--allow customers to extend existing service to additional screens at the same service location without having to purchase additional STBs from Comcast.  I doubt Comcast is overly concerned about the lost revenue stream from equipment rentals.  The tide has already turned on that with the ability to buy your own modem, TiVO, etc. ... View more

@PhilipOb wrote: Point taken, but at the same time Xfinity must be aware of the increasing competition for streaming TV services. They should not be making it difficult for their customers to view their programs wherever they may be. I'm sure they are aware, and are concerned.  But until these alternatives become more complete substitutes, Comcast probably figures that they will gain more in revenue by requiring customers to buy service at every location than they will lose from customers who turn to these alternatives because for now its primary service is seen as superior.  Once the alternatives get better, the balance will eventually shift and Comcast will need to respond. But I don't think we're at that tipping point yet. ... View more

@Froid wrote: Not sure about Apple TV, but Xfinity won't allow you to mirror to a TV. They want you to have to rent their boxes. They make it very difficult, if not impossible to watch Xfinity TV services on a TV without a Comcast set top box. This is the very same reason, in my opinion of course, theat they have not released the Roku app and will not Allow their Android app to be used on an Amazon fire TV or an Android TV. Putting on my conspiracy theory/cynic hat here, I think they are delaying because the Roku channel works too well.  They haven't worked out all the safeguards that keep it from working in any location within range of a wireless signal--any wireless signal.  I imagine echoes of the following dialog ringing through the corporate executive offices:  "A few bugs that undermine the user experience?  No biggie. We release buggy boxes all the time.  A few lost STB rentals?  Them's the breaks.  The government told us to open up equipment choices. Might as well get the Feds off our backs.  A bug that will allow the subscriber to port full Comcast service anywhere they can get a wifi signal while paying for service in only one location?  That would be a financial disaster!  Don't let that abomination out of the development lab!" ... View more

@PhilipOb wrote: We'll, if I bought an Apple TV I would be able to mirror to a TV, but I would prefer to use my Roku. Well, then buy an Apple TV and go in peace, content with your service.  But you prefer the Roku.  I get that, and I suspect that you have that preference because you get more channels with the Roku, and a bigger TV to watch them on.  Apple TV only gives you the latter.   And that's my point. You value both of these services.  Why wouldn't you expect a business--any business--to charge you for something you value?  That's capitalism at its core.   When you buy your home cable and internet service, Comcast gives you as a bonus a "free" mechanism for watching television remotely--an app.  But the "free" version of its remote cable service has a catch--you only get a handful of channels and a small viewing screen.  If you're happy with those limitations, great.  No need to pay for the "full" version.  But if you want all the features of the full version (all the channels you get at home, for example), what's wrong with the provider asking you to pay for them?  You see it all the time on the Apple store:  A free app with limited functions and a full version that you have to pay for.  Comcast is no different here than any other profit-seeking business.  By not allowing the Roku channel to function outside of the paying customer's home netowork, all Comcast is doing is making sure the customer pays for the full version of its cable service in every location he or she wants the full version.  There's nothing remarkable or sinister about that.  Wouldn't you, if it was your business?   Now, if the real complaint is that cable and internet service already costs too much (and I agree, it does), that is a different issue, and there are better--or at least more direct--ways of dealing with it. ... View more

@PhilipOb wrote: But I can watch Xfinity programming via the Xfinity TV app on my iPad from my rental property. What's the difference? Limited number of channels (TVGO only) and you can't mirror to a large screen.  Pretty big differences.  And, right back at you. If there's really no difference, why should you care about the Roku channel? ... View more

@IOPBEACHBUM2016 wrote: When is the Xfinity TV App for Roku going to be available? It has been almost a year at this point. We purchase Roku TV's for our rental property and were told by year end (2016) January is flying by, and soon April will be here. This will make one year since the announcement.  I hope this doesn't come as too much of a disappointment to you, but unless you already have a Comcast cable subscription at your rental property, your Roku TVs won't work even after the Xfinity channel is released.  From what I've read to date, all the Roku channel will let you do is dispense with having to rent a box (or an additional box if you already have one) from Comcast.  It won't let you tap remotely into a cable subscription tied to another address, like your home.  Just like you can't unplug a standard cable box, drive it across town to your buddy's house, plug it in and expect it to work, you can't do the equivalent with the Xfinity Roku channel either.  It's just a set top box alternative with the same subscription limitations.    Unfortunately, the general portability of a Roku device has led a lot of people to conclude that the Xfinity channel would also be portable.  But I haven't read anything from Comcast promising to provide that functionality.  I hope I'm misreading Comcast's communications--portability would be a nice feature--but I don't think I am.  It wouldn't make business sense for Comcast to allow subscribers to provide cable service to two (or more) addresses while paying for cable service to only one address. ... View more