I do autopay from my checking account to Comcast. This last month, I noticed an elevated charge that did not match my online statement. It turns out that Comcast is being paid twice each month out of my checking account (one payment is being collected for another customer, the otheris mine) I trusted Comcast... Did not notice that there were two payments being made... and it has been going on since I set up the autopay!! Comcast claims they have no responsibility in this. They are the recepients of this, yet will not do any research nor commit to paying me back the money they took from my account. Bank of America provided me with first 6#'s and the last 5#'s of this person's Comcast account. (Her name is listed as Nancy Lucich) Comcast still will not help me. This is a lot of money and we are retired. (over $6,000) Since Comcast IS the recepient of this, it seems right action would mean that they return the erroneous withdrawls from my checking account to me. The other person whose bill is being paid by me is "Nancy Lucich". I looked her up on line and it says employed by Comcast... This is fraud within Comcast and they are suggesting that I take it up with my bank and the police. I am sick! I trusted them, have been a loyal customer, and they are acting unethically. If anyone knows what to do, I ask for your help. I live in the Seattle area.
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