About ComcastKate

@Dong123 wrote: Yes I do but it doesn’t work. Can I just change a new modem. and how to change it. Hi @Dong123 , I can escalate this issue for you. Can you PM me the following information for the two devices that won't connect? - device name - MAC address of the device  Thank you! ... View more

@Dong123 wrote: Also the 2.4ghz light is not bright. Only the 5Ghz light is glint. You should not need to use separate WiFi Names and Passwords for 2.4 and 5GHz to connect. Did you try restarting your Gateway? ... View more

@Dong123 wrote: My 2.4 ghz network has stopped broadcasting. My old phone and laptop computer cann’t search 5Ghz. Hi @Dong123, I pulled up your account and see that your bands are combined, meaning you are using one WiFi name and password for both bands. Using the same name and password for the 2.4 GHz and 5 GHz bands allows the Gateway to sort out which one will provide the best connection to all of your devices at any given time. Just to clarify, are you having trouble connecting that phone and laptop to the WiFi name and password being used for both bands? ... View more

@Mr_Kludge wrote: @haysgreg wrote: OK, got xFi Pods and Gigabit service here in Charleston, SC.  Set up for Pods was super easy, it automates the changes needed for your gateway/router by combining the 2.4 & 5.0 network names as well as put it in bridge mode.  It appears better than the plume pods as it's desigend specifically for the xfinity gateway so you don't waste a pod by having to wire it close to the router.  It's tricky setting up the location for the 6 pods as you only get a bad, fair, good, great signal indicators and they seem to change over time so there must be lots of potential inferenence bouncing around.  The only downside so far is my wireless devices close to the gateway is pulling 350Mbps where as the same devices on the pods are 10x less, around 30-40Mbps.  I only have a 2200 sq ft house with 6 pods so I can't imagine them not all being strong, maybe there is a "too close" issue that I'm not aware of.  I'm tempted to return them and go back to the original router/gateway setup or try other mesh solutions.  The pods do have ethernet active so I can drive my sons xBox wired to the pod but its the wireless link gateway that constantly kicks him off his games.  The plume pod spec seems like I should be getting 4-5x more bandwidth so maybe there is a fix here.  Any ideas?    I think your problem is too many pods too close together and you are getting co-channel interferance. Mine are on their way and I only ordered 3 for a 3150sq' rambler. I get decent 350-500mb in my basement not directly below the XB6 and hoping to improve that and in some far reaches in the house. XB6 is in the office on the main floor off-center. Plan one for the great room next to it, one in the man cave diectly below and one in my sons en-suite that does not have optimal coverage.   I did not know that the gateway needs to be in "bridge" mode, but it makes sense. I have a custom gateway setup; different private address space on the LAN, have 2.4 and 5g forced to specific channels though I do use a common SSID for both bands. I also have an Apple TimeCapsule (in bridge mode--hence the forces channels to avoid conflicts on both bands) also running for it's backup capability. I might have to turn the radios off on it to get things to work. Hi Mr_Kludge - Please note, in order to use xFi and xFi Pods, your Gateway cannot be in bridge mode.  ... View more