Well I was hoping for a little more than that response. As a follow up, I also complained via the FCC website, comcast said they answered my concerns but they never did and then FCC closed my complaint. Perhaps 'no answer' is an acceptable answer to comcast.
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Fellow Comcast Customers: My family has been exceeding the 300 Gigabyte allowance since they started implementing it last summer. I have several grievances with this trial policy that Comcast has forced upon us and I submit to the candid world (of Comcast users) the following grievances from someone who is considered a highly profitable customer of Comcast: 300 G is not nearly a fair data usage "allowance” in today’s data driven world, $10 for each additional 50 G increment is well beyond price gouging, No higher usage data bracket is being 'trialed' so we can stop incurring multiple 50 G increment costs monthly, and No Rollover for unused data in a month is included in the monthly billing cycle. My first grievance is that Comcast has imposed this 300 G allowance as a "learned acceptance" for the majority of users who are confined to a monopoly market area ( such as Memphis, Nashville, Jackson and many others) meaning they are intentionally forcing this policy on users that do not have other options for similar service (i.e. Bright House, Verizon etc.). When I write of "learned acceptance" I am speaking to all the current users who are NOT exceeding the 300 G limit at this time. But very soon (I guess in less than a few years’ time) the 300 G will be woefully inadequate for the majority of data users as higher quality video and music continues to become the industry standard. In summary, you may not be exceeding the 300 G policy now, but in time you will because of the technology will exceed it for you and Comcast is setting a false premise that 300 G is an adequate amount of data for you now and in the future. My second grievance is that Comcast has no problem charging $10 for each additional 50 G to a customer once they exceed the 300 G allowance in these trial markets. My grievance with charging the additional $10 is simply their actual cost for the data throughput vs the price they charge the customer for it. This is designed as a future profit center for Comcast. If there is proof that the data costs one hundredth of the price charged, I would welcome a debate on that premise. However, we are told in many industry related articles that explain data networks that the cost of throughput for extremely large amounts of data is measured in tenths of pennies. Price Gouging is considered a criminal offense and I would like to see the exact criteria for something to be considered price gouging in a monopoly market like these "Trial" markets. The third grievance is that Comcast does not give options to buy higher limit data plans (such as 500, 1000 or 2000 G) so customers can at least have an opportunity to self-regulate their data usage. However, Comcast does have a single optional plan-- a $5 credit option you can sign up for if you only use less than 5 G in a month. Who in the world uses less than 5 G in a month? That is someone who doesn't use the internet in their daily lives; instead it’s someone who checks email from time to time. Without an opportunity to buy higher rate plans, Comcast is forcing customer to pay grossly overpriced penalties in the form of "additional 50 G chunks". Lastly, what about the data that is no used in a monthly billing cycle? If Comcast's position is that if data has be quantified, managed and defined in a monthly billing cycle, then data NOT used should also be treated accordingly and equally. By forcing us in the "Trial" markets to have a quantified data amount, then we have the right to demand our paid for and unused data to be carried and used into the future. These data billing cycles are arbitrary and only benefit Comcast. I mean to say that if I use 299 G of data in the first 29 days of Comcast's billing cycle and then use 2 G during the last day of the billing cycle why can Comcast charge $10 for the 1 G over and then reset my usage to 300 G for their next billing cycle. On top of that, the remaining 49 G that I am forced to purchase on the last day of their billing cycle to purchase is not even carried over to their new billing cycle. These 4 items are going to explode in the next few years for the customers of Comcast. I have spent over $100 in the last six months and we are not abusing data at my house. My kids watch U-Tube, down load apps on their 3 mobile devices and listen to music. Comcast is abusing these trial market areas and if we say nothing, then we accept whatever they wish to impose on us. We have the responsibility to stand up and express our opinions on what Comcast is forcing on us or they will continue to do so and expand it to all of their markets. I await an answer to these grievances.
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