I am on with phone agent now. He has no idea what I am saying or talking about, but having the same issue with X1 App not recognizing my account. Can you help me please? @ComcastChad wrote: @goheels6898 wrote: I had the X1 App on a Samsung tablet and an iPhone. Both worked fine. Over the last few weeks they both stopped working. After I sign in to the app I get the message that the service is available in my area and I should call Comcast if I think there is a problem. I called and they checked my account and said everything looked fine as far as the code needed to use the app. It still will not work. I have tried uninstalling and reinstalling on both devices, and also disconnecting and reconnecting to the WIFI. Nothing worked and the support team was unable to solve it. There was a code missing from your account, i have added it and you should be good now. Please login to the XFINITY TV app and let me know if your still having issues.
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