Romina was very polite. The problem was more in the script that she clearly had to follow. I was not happy because my speeds are not as fast as they should be. Romina kept instructing me to use one particular site, www.speedtest.net, to check the speed. This ONE site reported that my download speed was 121.13 Mbps. But SEVERAL other sites disconfirmed this result. www.bandwidthplace.com: 9.6Mbps. http://en.utrace.de/speedtest.php: 4.68 Mbps. whatismyip.com: 39.09 Mbps. So I suggested that Romina propose a speed testing website to use. She said that "We only use speedtest.net." Then she wanted to send a technician to my house. SO many other people are reporting exactly the same issue as I am: just look at http://forums.comcast.com/t5/Basic-Internet-Connectivity-And/Comcast-blast-not-getting-full-speed/td-p/2315249. Those customers' complaints are RECENT. In short, I really did not like the fact that the ONE speedtest website Romina was willing to have me use gave a very high speed reading, while THREE other speed test websites gave far lower readings. And then, when I ask the representative to propose another speed test website, she replies that Comcast only uses the speed test website that gives abnormally high results. It seems dishonest, frankly. Yours very truly, [redacted] END
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