I am having same problem... NO one knows a <Edited. thing!
I got that <Edited> "old plan" as well but DONT BELIEVE IT!
I had a VERY basic TV and Net plan bundle that included HBO MAX but the charge was not itemized. They claimed since the HBO MAX charge was not itemized I the HBO MAX did "see" me as a paying subscriber.
I played along and agreed to a 1 yr term to save $10 off my monthly bill, BUT MORE IMPORTANTLY to have my HBO MAX unbundled and be itemized on my bill as an additional charge.
HBO MAX STILL cannot verify I am a subscriber. It doesn't matter which portal I try and use to fix this.... Android App or Win Web Browser.
I will say via the android app I am now getting a pop-up error message with a "service code"
I've contacted HBOMAX and they have no idea how to fix this, but they have "escalated" my issue.
I am pretty bummed because starting Aug 26th the new doc on "Action Park" is ONLY available on HBOMAX and not any other streaming platform or standard HBO channel.
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