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i have two. there is a metal beam running through my main level and the first one they installed in the basement cannot penetrate past the beam. so I have one above the beam (basement wifi) one above (mainlevel upperlevel wifi)   was wondering if i could submit this info on here as there are techs on this forum ... View more

Hello   One of my gateway/routers has died. The device no longer powers on. I have tried multiple outlets with no help. How can I request a new one to be sent to my house? ... View more

I found The box model is XG1-A. Not sure if im looking at the right model number though.   i have a tech coming out tommorrow the only problem is we are expecting a huge storm so i am unsure if the tech will be able to make it!     one thing i did notice when turning the dvr box to reset it. if i wait more than 5 minutes it usually connects and shows the tv, anything short of that and it times out establishing connection ... View more

I attempted to switch out the splitter with another one i had and the same issue occured. internet and tv do not work with the splitter anymore. i have to go directly from the wall to the x1 dvr. Even when i went back to wall to dvr it didnt work 90% of the time ... View more

Ok so i have a splitter for my coax. Router and x1 dvr. All black channels. Remove splitter connect directly from wall to x1 and it works. Switched out the splitter and all black channels. Not sure what could have gone wrong overnight for this to happen. Now i dont have wifi but i have tv ... View more

Came home today and for some reason my dvr doesnt respond to anything. The remote light flashes on the dvr when i push a button but nothing happens. Eventually the dvr will process a few of the remote commands and freeze up again no responding to the remote ... View more

I've been hitting it 5+ times some reason it doesn't want to pair. I even tried a differnt remote ... View more

Dvr. Clock on front ... View more

1.49.09. 2/19/2015. 15:44 Native version:2.0.0 ... View more

Anything to try next? ... View more

Still no pair screen ... View more

Okay thanks. At 39% now ... View more

Seems like nothing happend. I am downloading a update now i noticed ... View more

Xg1-a ... View more

Not receiving the pairing screen. I hold setup on remote wait til green hit xfinity on remote Power flashes red green nothing. Tried a few times ... View more

Hi Neal The power button turns red when i push channel up ... View more

Hi Neal Thanks for the reply. I received the firmware push and it was working great for a few hours. Same issues have returned unfortunately. My remote is paired IR mode Any other things I can try to fix these issues? ... View more

Hello   I hope these issues people are posting are still being supported in this thread.. I am new to Xfinity X1 going for about 3 months now. At first the service was excellent, super fast tv and internet. Now a few issues   1) recorded shows on the DVR will show the full length (1 hour) but will not let me watch past a certain point, 40 mins for example. 2) When using the remote for the guide or changing the channel. Random numbers will be sent to the device so it will pop up the screen as though im searching for a show.. For example I want channel 4, i hit 4 and for some reason theres a 2 in there after the 4. I hit the back arrow to delete the 2 and now theres a 0 after the 4 instead of the 2.     3) While using the DVR and fast forward or starting a reccorded program, the box will shut off   The box shuts off atleast 2 times daily ... View more