There is no question that Comcast's data usage calculations are a scam. Despite all the terrible things we've heard about Comcast, and our bad experiences with them in the past, in early January we switched our internet from AT&T U-verse to Comcast. AT&T had a 250GB cap, and for 6 years we never even approached the cap. Then in January we hit 287GB and in February we were at 313GB. 18 hours into March, Comcast says we used 20GB of data--more than 1GB per hour, even though we were asleep or not at home for most of that time. Our usage patterns have not changed at all since we switched; we are out of the house at work and school all day, and the only streaming we do is a couple of Netflix TV shows a day and a couple of hours of youtube music on the weekend. The rest is just email and web surfing in the evenings and on weekends. I have spent hours on the phone with Comcast, and all they have to say is that they paid a consultant to tell them their data calculations are perfect and that either we're downloading literally torrents of data or someone else is using our wifi. None of that is correct. In fact, one of the Comcast techs told us that it is "impossible" -- her word -- for us to be using as much data as Comcast says we are. The data calculator on Comcast's website confirms that we cannot be using more than 100GB a month. Not that that has gotten us anywhere. We are switching back to AT&T and waiting for Google Fiber, which with any luck will put Comcast out of business. I would gladly pay more just to avoid ever having to deal with Comcast again. They truly deserve their reputation for scamming their customers and providing the worst customer service in the history of modern commerce.
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