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About Wesley_wg
since
02-16-2015
07-19-2019
Wesley_wg
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13
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05-25-2019
11:06 PM
I appreciate your attempts to help, but nothing I try is working, even on a different computer. I guess I have to contact an Xfinity tech.
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05-25-2019
08:25 PM
I found something interesting in the internet streaming settings that I hadn't tried before. When I move the mouse cursor over the video so the overlay pops up, there is a button on the bottom right side that looks like a chat bubble and is labeled "Language Settings." I clicked on it and realized they are the same three settings on the TV version. Just to test, I clicked to turn on secondary audio (SAP) and all the voices started working. However, the background music and other background sound effects quit playing, so I'm guessing there is still something wrong with the primary audio channel. At least the shows are watchable with SAP turned on for now. Hopefully this will get fixed soon.
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05-25-2019
04:26 PM
Ok. I checked those settings on the TV but none of the three options are on. The voices play normal when I'm watching on TV with the X1 box. The only time the voice track doesn't play is when I'm streaming on my computer. I get the same results in both Chrome and Microsoft Edge.
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05-24-2019
09:01 PM
When I push the up and down arrows on my keyboard, It only adjusts the volume up and down but it doesn't increase the missing voice track. I don't get any options in the lower left corner.
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05-23-2019
07:18 PM
For some reason, whenever I stream a video to my computer that was recorded on our X1 DVR, the voice audio track does not play. I can hear the music and all the other sounds but not the voices. Even stranger is the fact that the commercials play without any sound issues, and this voice playback problem is even happening on shows I had previously streamed without issues. Has anyone else had this happen or know how to fix it?
I forgot to mention that On Demand streams sound normal too. It's just the DVR shows.
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02-24-2015
08:45 PM
The 2.0 update that I got today fixed my pairing problem and made the whole thing run smoother.
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02-20-2015
05:17 PM
Okay, thanks for the help and information! It looks like my software is on version 1.49.04 (XRE Server Version) and 1.3.4 (Receiver). Hopefully version 2 is sent out to everyone soon. Neither of the XR5 remotes I have are paired with the box even though the box acts as if there is a remote paired to it. When I push the buttons mentioned earlier, the light is red so they are in IR mode. Since it looks like a software issue, I'll just have to wait for the update. I appreciate the help with troubleshooting.
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02-19-2015
08:07 PM
I checked the battery level and it said 5%. I have now changed the batteries to fresh new ones just before I made this post and it still says 5%. How does it know what the battery level is and how do I update/refresh that information so it recognizes the new batteries? I just got these batteries from the store today so I know they are fully charged.
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02-18-2015
01:09 PM
I hold the setup button until the light turns green, then I press the Xfinity button and the light flashes green and red for a moment. Nothing else happens. When I had my last X1 HD DVR with the XR2 remote, I was easily able to set it up. I had to downgrade my cable for a while so this is a new box, and it came with the XR5 remote. I like the XR5 remote better. Is there some setting in the box that needs to be turned on?
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02-17-2015
01:13 PM
No. I know it doesn't pair with the smaller boxes. This one won't pair with the X1 HD DVR box for some reason.
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02-16-2015
06:34 PM
For some reason, the XR5 remote will not pair with the X1 set-top box. I want to set it up so the remote is directly connected to the box so I can control the box without having to point the remote at it. Every time I try to set it up, the set up light flashes red and green and the option to type in the pair number never shows on the screen. Can this be fixed?
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