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About Wesley_wg
since
02-16-2015
02-08-2020
Wesley_wg
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11-25-2019
01:33 PM
Well, they fixed something on their end because every CW show that has recorded since 11/17 on has been playing with all the sound working for me. The older recordings are still broken but that probably couldn't be fixed once they were recorded anyway. It's just good to have it working like it's supposed to again. I hope it is the same fore everyone else too.
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11-01-2019
05:38 PM
We just had to get a new X1 box because the one we had went into an update boot-loop. Since we have to play cloud recordings (instead of hard drive copies) of recent CW shows on it, the voice track is missing from the recordings. I had to go to SAP settings and pick Spanish to hear the English voices but then couldn't hear the background sounds or the music for any of the shows.
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10-22-2019
06:39 PM
Is there any Xfinity employee who could pass this on to the tech people?
Is there anyone else on the forums who records CW shows from KSKN 111 and watches them from the cloud on other devices? If so, do you have any audio problems? Maybe someone would want to do a test of their own? Any of their prime time shows seem to do it.
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10-18-2019
05:29 PM
The CW shows that have recorded this week are still broken. So far, the CBS shows are all playing from the cloud normally this season. The CW needs to combine the regular audio track with the secondary audio track. It looks like that's what CBS has done because there isn't a secondary audio track on the cloud version of CBS shows this season.
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10-10-2019
05:53 PM
I've played the faulty cloud recordings on a Windows 10 PC with Chrome and Edge. I've also played them on my Android phone with the Xfinity Stream app and on two Chromebooks. The voice audio is missing in every case even on different internet connections. It even happens on the X1 cable box if the local recording isn't on the hard drive and is pulled from the cloud instead. Getting a replacement DVR didn't fix it either. I did try removing and re-adding the shows back to the DVR schedule but that didn't work either.
This is not a problem on my end. It's a problem with the actual recordings that are stored in the cloud. So far, with this season of new shows, it's only happening with The CW shows I watch. It used to be The CW and CBS. Hopefully an Xfinity employee will see this and report it to The CW techs for me.
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10-09-2019
06:20 PM
In May, I made a post about the voice audio track missing from many of my shows when I stream them from the cloud. I spent a couple months talking to techs to try getting this issue fixed. Then, most of the shows I watch went on Summer break. Now that they are returning for the fall, this bug is rearing its ugly head again.
The problem is with the cloud recordings of shows on The CW network (and CBS previously, which owns The CW). So far, the recordings on CBS have been streaming fine with the newest episodes this season. However, shows on The CW, like Flash and Black Lightning, are missing the voice track still. I can hear all the other sounds but not the voices. If I switch on "secondary audio" then I can hear the voices but all the other sounds get tuned off.
It doesn't matter what device I stream to or what internet connection I'm on. The voices are just gone as soon as they are recorded on the cloud. I can still play the shows on my X1 DVR with the voices intact because they are recorded on the DVR's hard drive. But once the DVR is replaced by a new one that has to pull the shows from the cloud, the voices no longer play on the DVR either.
Eventually, the Xfinity techs told me this is an issue with the networks and that the networks would have to fix it. They said they would report it to the networks. If this is true, is there someone who can report this to The CW techs? I stream a lot of shows from devices other than my TV so it's frustrating when I can't watch them when I want to.
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05-25-2019
11:06 PM
I appreciate your attempts to help, but nothing I try is working, even on a different computer. I guess I have to contact an Xfinity tech.
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05-25-2019
08:25 PM
I found something interesting in the internet streaming settings that I hadn't tried before. When I move the mouse cursor over the video so the overlay pops up, there is a button on the bottom right side that looks like a chat bubble and is labeled "Language Settings." I clicked on it and realized they are the same three settings on the TV version. Just to test, I clicked to turn on secondary audio (SAP) and all the voices started working. However, the background music and other background sound effects quit playing, so I'm guessing there is still something wrong with the primary audio channel. At least the shows are watchable with SAP turned on for now. Hopefully this will get fixed soon.
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05-25-2019
04:26 PM
Ok. I checked those settings on the TV but none of the three options are on. The voices play normal when I'm watching on TV with the X1 box. The only time the voice track doesn't play is when I'm streaming on my computer. I get the same results in both Chrome and Microsoft Edge.
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05-24-2019
09:01 PM
When I push the up and down arrows on my keyboard, It only adjusts the volume up and down but it doesn't increase the missing voice track. I don't get any options in the lower left corner.
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05-23-2019
07:18 PM
For some reason, whenever I stream a video to my computer that was recorded on our X1 DVR, the voice audio track does not play. I can hear the music and all the other sounds but not the voices. Even stranger is the fact that the commercials play without any sound issues, and this voice playback problem is even happening on shows I had previously streamed without issues. Has anyone else had this happen or know how to fix it?
I forgot to mention that On Demand streams sound normal too. It's just the DVR shows.
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02-24-2015
08:45 PM
The 2.0 update that I got today fixed my pairing problem and made the whole thing run smoother.
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02-20-2015
05:17 PM
Okay, thanks for the help and information! It looks like my software is on version 1.49.04 (XRE Server Version) and 1.3.4 (Receiver). Hopefully version 2 is sent out to everyone soon. Neither of the XR5 remotes I have are paired with the box even though the box acts as if there is a remote paired to it. When I push the buttons mentioned earlier, the light is red so they are in IR mode. Since it looks like a software issue, I'll just have to wait for the update. I appreciate the help with troubleshooting.
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02-19-2015
08:07 PM
I checked the battery level and it said 5%. I have now changed the batteries to fresh new ones just before I made this post and it still says 5%. How does it know what the battery level is and how do I update/refresh that information so it recognizes the new batteries? I just got these batteries from the store today so I know they are fully charged.
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02-18-2015
01:09 PM
I hold the setup button until the light turns green, then I press the Xfinity button and the light flashes green and red for a moment. Nothing else happens. When I had my last X1 HD DVR with the XR2 remote, I was easily able to set it up. I had to downgrade my cable for a while so this is a new box, and it came with the XR5 remote. I like the XR5 remote better. Is there some setting in the box that needs to be turned on?
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02-17-2015
01:13 PM
No. I know it doesn't pair with the smaller boxes. This one won't pair with the X1 HD DVR box for some reason.
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02-16-2015
06:34 PM
For some reason, the XR5 remote will not pair with the X1 set-top box. I want to set it up so the remote is directly connected to the box so I can control the box without having to point the remote at it. Every time I try to set it up, the set up light flashes red and green and the option to type in the pair number never shows on the screen. Can this be fixed?
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