That's great information. The first person who has provided that! Unfortunately it may be too little, too late. After dealing with techs trying to sell me new equipment (which wouldn't have solved the problem), no-show techs reporting a completed job and a replaced modern even though they never set foot in my home, numerous conversations with tech support, an escalation to executive customer relations and having my "case manager" never answer her phone not return calls and finally starting to another case manager and relating the entire story and telling her I would be perfectly happy with 24/7 recording free for the remainder of my contract, only to have her say she would speak with my case manager who would call me OR she, herself, would definitely call me Friday - yesterday. Never happened. Customer service has gone right out the window on this one so I have been researching options and will likely be switching to DirecTV, Ring and Google Fi at the beginning of next week.
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I'm curious. With the 24/7 recording, how does one find video of a particular event?
I would think that a triggered alarm would, theoretically, be easy. Maybe you can jump right to the section of the recorded video via the alarm event?
What about if something triggered motion? Or if a door opened or closed? Say you left your front door unlocked while you went into the garage and some nefarious individual opened your door and stole your puppy. Is there an easy way to find the recorded video of that event?
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I have had an Xfinity security system since 2015 and have had rules such as "take a video if the door opens" or "take a video of there is a dang alarm!!". The rules stopped working in December, but the camera was fine otherwise. After speaking to reps on the phone they all saw the camera as offline, but, again, it worked fine. So in early January a tech deleted the camera and added it back and it started working with the rules again. For 6 days. Then it stopped. Yesterday a tech was told by XH engineering to do the same thing again, but he ran into problems. He got authorization to install a new X2 camera, which he did. Now I have no access to any rules pertaining to the camera and I was told that the X2 cameras do not support rules at all.
Can anyone confirm this because I have heard so many things from these reps over the last two months ("you have to have 24/7 recording for those rules to work" - yeah, no) that I don't automatically believe anything they say anymore. If it is the case, though, DirecTV and Ring are getting a new customer because I am done. Just too many straws.
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