About Nashville_Wormw

This is our LAST month with Comcast because this will be the third month to go over 300GB. Jan was over 850GB and that would have been an extra $110 added to bill.   On day 4 of this month we hit 47% used and only one tablet and one Roku have current access.  I even unplug modem at night but I still see the numbers go up.  We have streamed at most 9 hours of Netflix this month but I have found you can not argue with Comcast because their meters are "ACCURATE".     Yes I check to see if anyone else is accessing our service and I even change password just in case.  Funny thing, my neighbor has Comcast, four people stream and play X-Box on line for hours and hours and he has never reached 100GB's.....?   Go figure while I am forced to go to U-Verse which has no caps in my area but a far inferior speed & reliability. ... View more

Finally our first month under 300GB!!!  But February was a crazy month for us & Netflix was accessed 15-20 hours max.  We still managed to bust past 250GB mostly from surfing.   What I am confused about is why did the "Usage Meter" reset to zero at the end of day February 27?  I think February is short enough with only 28 days.  I could be wrong about this but I thought the meter was based on an "entire calendar month".   Just curious if anyone else noticed... ... View more

January totals are in and the two of us used 803GB.  Really?  I seriously doubt the accuracy of Comcast meter especially at 11AM on February 1st we had used 21 GB of data.  Nothing was connected past midnight because I unplugged modem till the next morning.  There is no one else connected to my modem unless they are very clever and live in the woods!     The 21GB of data was basically two hours using a tablet to browse and check email, NO VIDEO & NO streaming.   If this was not a courtesy month we would have been charged $110 for extra data, ABSURD in my opinion.   Google Fiber is not an option anywhere in the foreseeable future because of where  I live. ... View more

Had U-Verse before Comcast and was a customer for almost two years.  I ran Netflix more during that period because I had a live in nurse who used it as mu ch as I did.   Also,I have done my homework and at this time there are no data caps in this area for U-Verse, I live 28 miles from Nashville and Comcast still calls me a Nashville customer.   I have friends who have Charter and are not aware of caps.  I don't know because that is not an opton unless I move.      I am currently at 595 Mbs this month according to their meter.  I know I watched more last month but I blew past December's numbers two days ago.   I would love to pay for a package that had more data or no more than $4 for every 50Mbs over 300, BUT that is not an option at this time with Comcast. ... View more

@i-am-nerdburg wrote: @Nashville_Wormw wrote: The only device using internet was Roku 3 streaming  Netflix in HD (not ultra HD).  I have serious doubts about the accuracy of metering!.....and I watch Netflix up to 12 hours a day. @Netflix uses around 2-3 GB per hour for HD content. So if you watch an average of 10 hours a day @ 2 GB hour, you would use 20 GB in a single day. This means you would reach your usage limit in about 15 days.  Yes I know. My whole point is a small fracton are being monitored in the US and a small number of those being monitored are exceeding the data limits. So I guess from your response is that you support what Comcast is doing, or at least have no problem with it.     I was pointing out that as a new customer we were NEVER informed of this and we will be leaving for the inferior service provided by U-Verse after we incur our third "courtesy" month.  At least they provide a less expensive service each month and never charge for too much data usage.  ... View more

THIS WAS NOT DISCLOSED WHEN WE SIGNED UP two months ago, nor is it in any of the fine print in the book that came with the self install kit.  I have called twice about data usage and both times I hung up because the "customer service reps" hardly spoke English and we're obviously reading a script.  No kids live here, we don't stream on phones and rarely on tablets.   Today I got a call at 11AM that we were at 90%, at 3:05PM I got a call saying we were at 100% & that this was our 2nd courtesy month. WE ARE ONLY 15 DAYS INTO THIS MONTH.The only device using internet was Roku 3 streaming  Netflix in HD (not ultra HD).  I have serious doubts about the accuracy of metering!   We will be going back to U-verse (spit) when we reach the 90% usage in our 4th month.  We love Comcast internet service and the CSR's in the past have always been GREAT.  We never had usage charges from AT&T and I do stream a lot of video.  I guess I get penalized because my health rarely allows me to leave home (no sympathy just a fact) and I watch Netflix up to 12 hours a day.   I do not want to leave Comcast service but it looks like we will incur $50 to $70 extra charges because of the amount we use.  I know that this is currently only in 12 cities of the country as a Comcast "test" but they seem to be punishing subscribers in the south more ... View more