About MzC3

Well, as of this morning with both of us having been at work for all but 4 hours yesterday with 2 hours max of internet usage we used 18 GB? Their counter is wrong. There is no possible way with us having no WiFi in this house and no one being here to use it, that we used anywhere near that much. Even being generous with numbers on their "Data Calculator", we didn't even hit 100 GB. I want to know where their numbers are coming from.  ... View more

Well apparently as of the last 48 hours we've somehow used 40 GB of internet...and haven't streamed anything and used the computers for maybe 2 hours total checking emails and doing a bit of shopping. And some how last month we used over 481 GB and we stopped all streaming on the 19th of last month. So somehow when we were sitting at 300 GB on the 21st of January we suddenly still used 181 GB in 10 days...RIDICULOUS (and apparently what's more ridiculous is I attempted to use the word a.s.inine and it told me it was a "bad" word---use a freaking dictionary comcast!)!!! There is NO possible way we used that much with 2 people in the house working/sleeping for 19 hours out of the day and not being on the computer but a couple hours total a day the other 5 hours.    This is ridiculous. Going to try unhooking the modem tonight and see what happens because I've been on the internet maybe 30 minutes this evening and everyone has been at work all day today. I'm about to say to heck with this cap and cancel every last bit of services I have with these people. I'm so ticked about this.  ... View more

And all I can say right now is...thank gosh Google Fiber is coming to my area. These guys are about to gain a whole lot of business...and Comcast (not normally what I call them) is about to lose out. ... View more

@i-am-nerdburg wrote: @MzC3 wrote:   They need to revamp their infrastructure to accomodate the increase in user.... It isn't an infrastructure issue, there is no limit to how much data you can use. It's about $$$$, not network capacity. Well, these lines haven't been touched by my house since before it was built and our box out at the post on the street gets water every time it rains and the X1 DVR stops responding and our internet goes from 105Mbps to less than 20. That's an issue on their end, not mine.  ... View more

I'm 30 miles from downtown Nashville in another county to the west and am still considered a Nashville customer as well. It's quite ridiculous really and has put my entire household at unease because we can't use what we're paying for without being so heavily penalized by our ISP.    And after 45 minutes on the phone with them yesterday morning and being passed to 6 people (yes literally 6 people) who had no clue what I was talking about with the internet usage cap, it seems they should better train their employees as well. I even spoke with the "Customer Assurance" people and they passed me right back to the regular Comcast line because he too did not have any idea what I was talking about. It is such a waste of time to try to get anything done on the phone with these people.    They need to revamp their infrastructure to accomodate the increase in users because people aren't going to do away with internet and WiFi, it's our day and age and will only get worse in the future. All this is going to do is push people away. What I want to know is what are they going to do when the President implements the internet service for everyone in the country. Talk about a weak infrastructure now, it's going to get worse.  ... View more

So, for the past 24 hours we made sure WiFi was turned off on the router and no windows were open on either computer that might have sucked up internet usage. No streaming was done, no messengers used. There were 2 instances of about 20 minutes each on facebook and one MOBA played for 1 1/2 hours and we went 15 GB over the cap. There was 19 GB left when we shut everything down before midnight the previous day and no streaming was done the previous day either.    So how in the holy heck does that happen with 2 people in the house? Something isn't right with this.    EDIT: Oh, and we watched 1 1/2 hours of items that were saved on our X1 DVR. So apparently we can no longer watch things we've saved to the DVR.  ... View more