About dkinley1

dkinley1 · ‎12-26-2018

Ok thank you! Happy new year

dkinley1 · ‎12-25-2018

Are these xi6 ready to ship? Self install yet? I know I’ve asked before just looking to see if things changed I was looking to swap 1 box out if this is possible

dkinley1 · ‎10-17-2018

My xi5 is doing this now blue screen and I’ve tried to restart it a few times I’m thinking replace the box I have a tech coming tomorrow hopefully with XI6 instead of the XI5 I still can’t pick these up at a store correct Andrew ?

dkinley1 · ‎07-31-2018

Andrew update Had my XI5 swapped out by tech also curious would XFi PODs help with Xi5 if I have anymore problems

dkinley1 · ‎07-28-2018

The box disconnected from internet when I moved it into the master bedroom when I tried to swap the boxes I don’t think it’s a signal issue when the tech came on Thursday the signal was fine and only this box is not working I think it’s a bad Xi5 how can I get an XI6 the tech said they weren’t available yet don’t know if that’s true ? The rep I spoke to on the phone said they were available in my area but a tech would have to do it at their discretion I wouldn’t mind having the Xi6 shipped to me or a tech who may have Xi6 on his or her truck! As this tv is a 4K tv I recently got and it’s not near a coxax outlet. Also to note when i troubleshooted over the phone they I think changed the 5ghz signal let me know what I should do next ? Andrew thanks

dkinley1 · ‎07-28-2018

Technician who came out to my house said Xi6 wansnt available could you check on your end and I will try what you suggested and let you know

dkinley1 · ‎07-28-2018

I think Ihave already done this means unplugging them all the same time then reconnecting all of them I also tried to disconnect the xi5 from the network and reconnect it only works for one minute and froze up again however if I plug it in to ethernet it works fine I don’t have ethernet ports in my room I tested the ethernet near the modem ? It’s only happening with the one not both xi5 wich happens to be the one closer to the modem

dkinley1 · ‎07-28-2018

I’m having an issue with my 1 xi5 box it works for a min then freezes up saying rdk03053 my other XI5 is working fine just the 1 box doesn’t want to work only had 2 days!

dkinley1 · ‎07-21-2018

i just upgraded my package to a new package doubble play with more channels when coustmer solutions tried to add they told me I needed a tech for the gigabit internet to check my speed I want make sure that correct so they dont waste thier time coming out for us next friday and if they do I would like a teniored tech to come out Can a Comcast agent message me for assistance thank you so much!

dkinley1 · ‎05-08-2018

Hey nedburg I was thinking of swapping my XB6-A for XB6-T as I have heard the Technicolor model is better than the Arris is thier any big differences between the 2 modems?

dkinley1 · ‎03-15-2018

@Rustyben wrote: @dkinley1 wrote: Could you check and see if thier shippable to my adress in New Jersey 07095? I would need 2? Thanks Zach check the post just before your post and send the private message to the official employee. comcastZach sent you a PM regarding ordering xr15 remotes

dkinley1 · ‎03-12-2018

Could you check and see if thier shippable to my adress in New Jersey 07095? I would need 2? Thanks Zach

dkinley1 · ‎01-09-2018

Ok will do

dkinley1 · ‎01-08-2018

Hey Amir or Comcast employee a family member of mine wants to get The XB6 like We have can he just go to a service center near us or does a tech need to be dispatched with gigabit upgrade? He was asking me and wanted to give him a direct answer? Thanks and happy new year

dkinley1 · ‎12-06-2017

@jazzsingh wrote: yesterday 10-5, i see that my area NJ 08863 the website updated and Gigabit is available. $105 month , $59 Install fees. No commitments. scheduled for next week. Yup had it installed Saturday love the service so far $30 extra a month and $39 install fee the tech took a longer time to come to me as he had to pick up the xb6 modem from another driver but he was there 20 mins in and out. Still waiting to get cat 7 cables then I will get the full speed of the modem on my pc all and all service is great so far

dkinley1 · ‎12-04-2017

how would I order and XR15 remotes? Jessie or Andrew? can I get them at a service center or do they have to be shipped? to me

dkinley1 · ‎12-03-2017

@hoangvu1412 wrote: I'm using cat5e and cat6 yes. the tech who isntalled my service on saturday said use cat 6 cat 6a or even better cat 7 & 7a shelided cables thats why I was asking try cat 7 cables and see if that helps as they are sheilded to reduce noise of your signal? hope that helps

dkinley1 · ‎12-03-2017

Are you using CAT 6 or CAT 6A Ethernet cables?

dkinley1 · ‎12-01-2017

question to anyone who got gigabit did the technician give you a cat 6 or 7 ethernet cable for your PC/MAC or did you have to buy them yourself? because you need them to get the proper speed from the modem to the pc

dkinley1 · ‎12-01-2017

@Gigantic wrote: I currently have the Extreme 250 internet which is 250 mbps down and 25 mbps up. Would love to get the gigabit or gigabit pro service upgrade. Has anyone from Houston been blessed with gig service yet? What steps did you take to get it up and running and how's the experince been so far? (Comcast has contract with my Apartment complex, I believe - so they enjoy somewhat of a monopoly.) Thank You :) since your in an apartment or condo like I am you could not get Gigabit Pro. Only 1GBPS Gigabit call 1-800-Comcast and speak with billing they can check to see if it's available that's what I did they signed me up and got me set up with a tech appointment to have a technician install an XB6 Modem for gigabit service they will be at my house tomorrow between 7-9am

dkinley1 · ‎11-30-2017

Just saw gig was available in my area so I signed up for it I will let you know the install goes

dkinley1 · ‎11-13-2017

Thanks for the article but I won’t be doing that with it? Do you know when they will publicly availble and not a tech only install

dkinley1 · ‎11-13-2017

When will the XB6 become a self install where it can be picked up at a service center? Or shipped out? And not just for gigabit?

dkinley1 · ‎10-16-2017

As of today checked Xfinity.com/gig it shows NJ no longer as upcoming but as finished with gigabit launch on the availbility map it’s now a red dot on the map and not an * I’m not sure if that’s correct as I am not able to get gig and I live in NJ? This is confusing? Why would they say launch is complete when it isn’t ???

dkinley1 · ‎10-03-2017

I am seeing matinence being done in my account overnight tonight maybe it mean gig is being setup only I can hope cause still seeing blast as the highest offer I have

dkinley1 · ‎09-27-2017

Last year my internet went up from 150 to 200 megs with Blast will a speed increase be happening this year like last to up it from 200 to 250? Please feel free to move this if I posted it to wrong board thanks

dkinley1 · ‎09-22-2017

Just also noticed today they removed the blast 200 offer from the new Coustmer page yesterday and then but it back today ?? Wierd

dkinley1 · ‎09-21-2017

Ok so under existing customer you seen 400 even though it’s not available as per reps? Interesting... maybe soon a launch will happen

dkinley1 · ‎09-21-2017

I can't see my existing offers it tells me to call comcast. Are you seeing the extreme pro under new costumer page as well? That's the only place I can check which says 200 blast and 2000 gig pro which since I live in a condo i am not Eligible to have. and BTW how far from Woodbridge are you?

dkinley1 · ‎09-20-2017

@jazzsingh wrote: great i am in NJ woodbridge area too. I was told last week that systems should be updated by early this week. I dont see website showing anything more than 400mbps yet. Keep us udpated if you are successfull they were wrong no gig in my area. but hopefully, soon they will update the systems to at least Extreme Pro 400 I only see 200 where I live :( they probably do the annual speed increase before GIG or extreme Pro Launches sad how slow Comcast is :(

dkinley1 · ‎09-19-2017

07095 and they said it would be $30 more per month as an upgrade if everything they told me was true

dkinley1 · ‎09-18-2017

i called in today check up on gigabit they told me that it was avaible NOW in my area but they had a had work pending for my adresss and I would be able to add it tomrrow after 5PM ET after the work was finished they said it wad something with the fiber. will keep you posted if i am to add it tomrrow after 5 pm! fingers crossed!

dkinley1 · ‎09-12-2017

I have also noticed they launch extreme pro first and then shortly after they launch gigabit

dkinley1 · ‎09-12-2017

Ok thanks for that into that gives me hope that it will soon launch!!

dkinley1 · ‎09-11-2017

Mine still doesn't show 1 gig just the gig pro on the new customer page mabye after midnight I will see something on the new customer page offering gig and extreme pro I was told the offers update a few minutes after 12am to represent today's offerings

dkinley1 · ‎09-07-2017

when i called yesterday to ask why gigabit didn't launch I spoke to the sales department which think based on info they had it will be launching on September 12th next Tuesday in garden state? don't know if that means entire state or not but??? they also said a lot of areas in NJ freedom region would launch next Tuesday?? so we will see

dkinley1 · ‎09-06-2017

today came and went the billing/sales reps who told me setmeber 6th where wrong the new service didnt launch as planned No idea Why But thats why the asterick was there on notes they found on this! I personaly am getting tired of the reps on the phone saying something and its not true or accurate Comcast need to launch this service soon !!!! before they loose a valued costumer like me! to another internet provider....

dkinley1 · ‎09-04-2017

Ok sorry to hear that so hopefully they fix your end so it works with extreme pro and gigabit soon but usually once extreme pro Is launched gigabit follows or at the same time ? Fingers crossed it launches soon?

dkinley1 · ‎09-04-2017

Try calling again and ask them to ask those Team Lead!

dkinley1 · ‎09-03-2017

The other day I called into billing department they said in the My Area which I am in the NJ Union Division should launch 1 Gigabit/Extreme Pro around or on *September 6th* with an asterisk he said which means it could change. so that would be This Wednesday if it does launch Like they told me. hope that helps you out!

dkinley1 · ‎08-31-2017

i was told by an employee on the forum they have to be done as a tech install they can't be shipped or picked up yet at service centers! by the way, did you go to a Service Center or A Xfinity Retail store by Comcast, TRY A retail store as they may have it and you can make appointments to swap out equipment. although i dont think any stores or service centers carry them yet i had the same thing happen to me!

dkinley1 · ‎08-22-2017

Question for anyone who has or has recently gotten 1 gig Does Comcast make you go to a service center for the modem or make you have a tech install with all the recent news articles would think you can just go to service center once it launches and get a self install kit of an XB6 ? Cause it says all you Coustmer have to do is get a new modem?

dkinley1 · ‎08-15-2017

I asked for it the tech didn't even know about it until he brought it to my house he said it was the latest dvr box one he had

dkinley1 · ‎08-10-2017

Yesterday had one installed by tech nice box so far very sleek an moden so I may be the 2nd in nj to have it

dkinley1 · ‎08-10-2017

Your welcome had a tech at my home to install an XG1V4 and he told me that cause he brought an XB3 and he had to call and ask about it and that’s what he was told ;)

dkinley1 · ‎08-10-2017

Yup I wouldn’t want to buy a modem to much $$$$ but the xb6 doesn’t launch In Union NJ market till August 24th and possibly the same day the gig srevive launch

dkinley1 · ‎07-20-2017

Correct let’s see if it’s statewide in a few weeks? Like stated

dkinley1 · ‎07-20-2017

Good question I would love to know they started launching in NJ and expect to be fully ready in a few weeks let’s see if that happens ?

dkinley1 · ‎05-24-2017

So I assume once it's in full launch we can have it installed!

dkinley1 · ‎01-26-2017

Question I was told the 1GBPS can't be installed in a condo WHY not it's using existing wires? Can anyone confirm ?