Your reply here is not very helpful. The problem is being worked on. I was treasurer for 26 years in our association. I still live there since our TH's were built. I hope you have considered all consequences from any changes being made by your board. We allow alternate options.
Your type of complaint should be discussed only in private messaging. Not on a open forum.
Respectfully, the whole truth always matters MNtundraRET. Comcast should want this matter discussed and resolved so all may benefit from some actual research on it. Look at the thread. Others here have contacted Comcast with similar situations. While you are certainly entitled to an opinion, IMO a public forum is a perfect place for this problem to be discussed and resolved. You do realize don’t you that your (and ComcastChe’s) own signature line includes the statement, “We ask that you post publicly so people with similar questions may benefit from the conversation”?
We - and others - have dealt with this situation and have been given multiple different reasons for losing some of our channels “for weeks.” Why all the excuse discrepancies? Why all the misinformation from numerous Comcast employees? We were even given a $12.77 credit for lack of receiving certain channels, but why if the channels were not suppose to be in our channel package anyway? So, “being worked on” hasn’t been Comcast’s genuine record on this particular situation.
Why do I continue to think this?
We have been told on the phone that our situation has been investigated numerous times. Even ComcastChe - a Comcast employee - above stated in writing on 12-11-2018 at 11:42 PM , “As I mentioned in your private message, even though you only renewed your package, the changes to those lineups/channels took effect and were communicated prior to you renewing.” However, a day later on 12-12-2018 at 10:46 PM ComcastChe stated, “I asked if you could verify your first and last name in our private messages so I can do so, but haven't received the information needed to access your account.” So, ComcastChe needed more information to even access our account. So, he hadn’t listened to the original recordings of our renewal when he made his 12-11-2018 comment! So, he couldn’t know if the changes to our channel lineup had been communicated or not? They weren’t communicated!!!
So, call us skeptical.
But I’m hoping that Comcast will fully investigate this matter. Perhaps, I misunderstood something they may have been said. But in re-listening to our conversations I haven’t heard it yet. Perhaps Comcast will see their error - if they had one - and be enabled to better serve and communicate with their customers not only here on this forum - which exists in part for airing problems - but in their telephone communications as well.
This said, we don’t desire to deal with this thru Christmas, so we have a time table. What should have taken one phone call has taken weeks - still with no resolution. It’s time for this situation to end one way or the other. So, our deadline is Saturday.
PS: Our HOA Board isn’t foolish. For you to even imply such reveals just how unhelpful your reply has been.
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You have mail. As stated in our mail message, if this is not resolved by Saturday then we’re dropping Comcast - we may anyway.
It’s Christmas and we’re discussing Comcast. This shouldn’t be.
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Thanks for the reply, but it is “not” accurate. Please listen to the recordings of our renewal. Nothing - absolutely nothing - was communicated to me about losing channels by the Comcast Representative prior to us renewing. We renewed but we’re promised the same package as we had before. Nothing about missing channels was even hinted at, much less stated.
Indeed, if something had been said about it, why have we been given so many other excuses by Comcast - it’s a technical issue, here’s $12.77 for your inconvenience, etc. If it was previously communicated to us why didn’t they just repeat it? The fact is losing channels wasn’t communicated at all until MANY CALLS and MANY DAYS later. I had to call your executive CS in Alabama to finally get that answer. And after so many excuses - and we can now add yours to them - what is a customer to believe?
And where’s our HD? Was it communicated to us prior to us renewing that we would be paying for it and not receiving it too?
ComcastChe, I’m asking that this matter be sincerely and genuinely followed up on.
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