Will someone please explain to me how after Comcast did a scheduled maintenance in my area that now I have a signal connection problem with my X1 platform...???? My service worked just fine until 5am this morning when a "scheduled outage" happened. After 2 hours my phone and internet started to work. After speaking with 3 separate customer service reps, they finally determined I had a signal connection problem. NO ONE at Comcast is able to figure out why or how... I NEED ANSWERS NOW. They won't send anyone out until Friday. I am appalled at the lack of compassion and knowledge of Comcast employees. HOW DOES A SIGNAL CONNECTION PROBLEM OCCUR?
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