So, answer me this, TED, If you are in compliance with the terms that Fox has offered you, why don't you tell us what the sticking points are? In that way, you can harness all the unhappiness that your customers feel and we can put pressure on FOX. Why all the opacity? Give us information. The way your corporation is behaving is doing your customers, those who ultimately hire you to bring wanted services into our homes, a great disservice. You are constantly telling us "It has to make sense for all the parties involved", yet I don't recall ever being asked what I would prefer. Are we not your most important "party"? SIne qua non? We have made our preferences quite clear, yet COMCAST has chosen to ignore them. Like I have told you before, if there were a choice of alternative service where I live, I would jump on it in a heartbeat. So in order to watch what I want to watch, I have to pay you for hundreds of channels I will never see, much less spend time watching them. Nobody from COMCAST has ever asked me: "Would you still want FS2 if we had to raise your rates?" In fact, you are the only party in this thread who has stated anything about rates going up. Most of us wouldn't care about the rates going up as long as we are able to watch what we want. In fact, I think we expect that as an inevitablility. So why is COMCAST alway ranked last in customer satisfaction? BECAUSE YOU DO NOT LISTEN TO YOUR CUSTOMERS. Your whole "Comcast Cares" campaign is a joke. Just more marketing drivel.
Our customers have told us that they would like their cable rates not to continue to rise and to remain at or close to their current level. Offering FS2 (and possibly other Fox operated channels) to a wide (or wider) level of service (examples: Digital Starter, Digital Economy, Digital Preferred, etc.) would cause the monthly per subscriber costs that we pay to go up considerably. The more customers that have FS2 equals more that we pay to Fox every month. These are costs that would be passed along directly to our customers.
But then you raise rates anyway without offering any additional services. You raised the broadcast TV fee and you raised the regional sports fee. I have a two year contract where I agreed to pay a certain amount per month for those two years, but comcast found a way to make me pay more anyway by increasing these "fees." If comcast were really so concerned about not raising rates, why didn't comcast refuse to increase those "fees"? I was never asked if I wanted to pay more for the broadcast TV fee. I would rather comcast not carry my local broadcast channels, as I could just buy an attena to get those channels, while saving money on my bill. But Comcast never considered that, because they don't actually care about their customers.
What is telling is Comcast has no problem raising those "fees" by several dollars but 28 cents per subscriber per month, which would actually add something to people's service (fs2), is apparently too much (28 cents per month would not " cause the monthly per subscriber costs that we pay to go up considerably") . Comcast also refuses to find any other way of carrying the channel. While Comcast allegedly cannot carry FS2 on the sports package, they could still raise the sports package price to cover the costs of carrying FS2 on a wide level of service. That would solve the purported problem of not raising rates on a wide level of service, and also allow Comcast to carry FS2.
I am so sick and tired of your and Comcast's excuses, Ted. I am a month away from getting out of this terrible contract (that, as I said above, Comcast did not honor because it raised the price during the contract).
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@ComcastTeds wrote: @DLC2 wrote: Well Comcast you've done it again. Another year that race fans get practically no coverage of sports car racing. The greatest endurance rece in the world is on today and the majority of the coverage is on FS2 (which we don't get) with minimal coverage on FS1. It was the same for the 24 hours of Daytona and the 12 hours of Sebring. How long do your customers have to beg for FS2? Thanks for nothing, get a clue. I so miss Speedvision and COX cable. If the choice was available in our area Comcast would be nothing but a bad memory!!! Apologies that Fox has chosen to put some of their high profile events on one of their least distributed cable channels. You keep repeating the line that FS2 is one of their "least distributed cable channels." I don't care what their distribution is, I care that Comcast is not willing to distribute the channel to its customers. And, as pointed out above, it is only "least distributed" in relative terms, as every other television provider has FS2 on at least one of its packages. If Comcast chose to pay the 16 cents per month per subscriber to distribute FS2, then FS2 would no longer be one of Fox's "least distributed cable channels" anymore. Stop trying to pass the blame onto Fox.
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@ComcastTeds wrote: @SpeedBuggy wrote: What bothers me about all this is Comcast's refusal to let us know why these channels aren't available. (I also want MAVTV). There has been speculation the reason that ATT Uverse have been showing Darts instead of NASCAR is that FOX bumped up their rates above the agreed rate for NASCAR and Basketball, claiming they were additions to the lineup. Personally I wouldn’t mind them putting these channels into an enhance sports package where if we want them, we pay extra. I’m willing to pay extra for the channels. Just make them available. If they don’t, I will pay Dish for them. Apologies. I gave some general responses as to why this channel is not available in all areas in this thread a few times. At the risk of repeating, I can do so again for any newcomers to this topic: We certainly realize that anything short of a post that says "Comcast is adding Fox Sports 2 in all areas on this date and your monthly cable bill won't go up" will not be a satisfactory answer for most. Why do you assume that people will not be willing to pay more for FS2? My monthly cable bill keeps going up and I still have the same poor service. In fact, Comcast added a new regional sports "fee" and I did not get anything in return. Maybe you should use some of that extra money to pay Fox for FS2. I don't mind paying more if I actually get something in return, but instead I get the worst of both worlds: I pay more and still don't get anything in return. Comcast cannot claim that they are concerned with raising their customers monthly bills when they unnecessarily raise bills all the time.
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Because Ted completely ignored the question about where to send feedback, I went and found this page where you can send feedback to the Senior VP of Customer Service: http://customer.comcast.com/help-and-support/vp-contact-form (you may have to copy and paste the address into your browser). I got a response from an assistant, who did not say much. If enough of us send e-mails, however, they might notice. . I wanted to watch the Club World Cup, but I can't because most of the games are on FS2.
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