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About Klawdek
since
12-08-2014
07-19-2018
Klawdek
Regular Contributor
145
Posts
34
Kudos
0
Solutions
07-19-2018
10:44 AM
Just found out RCN is in area we are moving to. THey offer internet only service for $50/mo and less. So given that comcast no longer wishes to offer internet only we will go with RCN.
I would like to point out that few people need phone service as they have cell phones these days. Also my experience in trying to use the Comcast streaming TV service is that it has not worked very much in the past 3 years. My experience of using a cable box for the past month is that it works much better than the streaming but the quality is low (probaly due to compression) and it still freezes up quite a lot.
I think it is pretty stupid for Comcast to insist that we must have all three services and pay 3 time what we should be paying!
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07-19-2018
10:15 AM
Despite all the problems with comcast (mostly with TV) we were going to install AT & T at new location with new roomates and new account.
However we are forced to go with AT & T as they will sell internet only service for $50/mo while comcast offers no internet only service at all and will only sell a $144/mo bundle.
That made the descisin for us we have no chice but to go with AT & T!
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07-09-2018
01:13 AM
It is windows 8.1 chrome browser. At the time flash must have been turned on or it would not have worked as comcast is still using that discontinued product.
This is an ongoing problem that cannot be pinned on my computer. It affects any computer and any OS I have ever used. The streaming just does not work. In the past 3 years it has been usable for less than half the time.
I have completely given up n it and started using a cable box and that has all kinds of problems such as:
a listing menus that wastes almost all of the screen on things that are not the listings and having just three short lines for the listing portion.
The on demand content is completely different than that which is available online. There is almost no free on demand content.. Navigation is extremely difficult and time consuming as there is no back button and the entire on demand section has to be exited with an exit button. In other words you cannot just back up from a show listing and then navigate to anther listing. You have to exit entirely and start from the beginning and navigate all the way back in. It is absurd and the worst cable box design I have ever seen.
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07-09-2018
12:55 AM
2 Kudos
In addition to the TV streaming never working since the day it rolled out initially. Comcast continues to use the flash player that most browsers have deactivated by default and can only be turned on with dire security warnings. I am pretty sure most browser makers do not plan to have any flash support for much longer.
Well I long ago gave up on the streaming service it never has worked and is not likely to anytime soon. However I was using the online listings until a few minutes ago when It refused to even let me look at the listings unless I turn on the VERY HIGH security risk adobe flash player.
Flash is being discontinued. It is no more. Browsers are phasing it out and supporting it less and less. Almost every security expert out there recommends against turning on flash in your browser.
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06-21-2018
02:09 AM
For 3 years it has been a freeze frame about half the time. We cannot watch for months at a time. Presently have not been able to watch because there is no stream whatsoever. We click on watch and nothing happens. Other things on the page work but clicking watch does nothing. This just started hapening and we have not been able to watch fr the past couple of days.
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11-12-2017
10:46 PM
For three years we have put up with the internet working for a few weeks then not working for a week or so. We put up with about 2 years of the internet service being turned off like clockwork every Friday evening until early Monday morning. Now for the past three months, we have mostly had NO INTERNET SERVICE AT ALL.
NO streaming videos, no games, no downloading anything. If all you want to do is read a few web pages and are will to wait minutes for them to load, it isn't too bad.
Nobody has even been able to watch a low res youtube video without constant buffering every few seconds. Speed tests show latencies in the thousands of milliseconds and download speeds that are slower than an analog modem.
We have upgraded the modem and it makes no difference.
The only reason we still have Comcast is that we might move soon and when we do we will switch to AT & T. We were going to keep Comcast until then but the service is so bad that we are thinking about just getting rid of it now.
3 years of terrible service at a ridiculously high price.
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01-01-2017
12:20 PM
You have no awarness of the wide spread problem that has affected almost everyone for many years now?
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09-19-2016
10:31 AM
This is not only a known issue it has been an issue for at least 4 years. There is no hope of them fixing it. What they put you through they have been doing to everyone for 4 YEARS! Comcast is too incompetent to fix the problem.
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09-15-2016
10:01 PM
1 Kudo
XisBS wrote: I am using a Lenovo PCC wHicham meets your requirements. I use Firefox 48.0.2 and Adobe Flash Player version 22 (the latest version) and yet as of 9/10/16 I get a "FLASH COMPATIBILITY ISSUE" screen when I attempt to watch my recorded shows from my computer. And since Firefox has been the only browser that has not frozen up with recordings, I don't have the option of going to another browser. Comcast Customer Assistance has replied to someone else's similar issue with a canned apology and requirement listing for optimal viewing get, but didn't actually address the problem, so please spare me the same reply and actually assist me, the customer. Thank you for your time.
Firefox does do streaming very well and generally has problems with flash. Oddly the only browser that will play comcast streaming is IE. Neither firefox nor chrome can do it.
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08-09-2016
04:33 PM
I am curious is this post visible to anyone who has not posted already in this thread? I would not put it past comcast to make this thread dissapear for all but the posters who already have posted in it.
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08-01-2016
11:36 AM
If you are in cook county you could check out this link:
http://www.statesattorney.org/consumer_fraud.html
If not then check into your locas states attorney's office.
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08-01-2016
11:29 AM
tzonkov wrote:
@ComcastZach It has been 4 months now since you said you are creating a long term fix. Any update? I still cannot access my comcast content from my mobile devices or on my PC. This is getting to be pretty rediculous.
It has actually been 4 years and no fix in sight. There is no long term solution and they have no intention nor do they have the ability to fix this problem.
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07-15-2016
10:50 PM
I was able to watch it briefly when I went to change channels it froze my browser for a few minutes and then just played the adio of commercials to me. After numerous tries it went back to the ussual error.
I would reccommend scrubbing this project completely and just leave it with the old interface. This interface has not worked for 4 years. It never will. If it were possible for this system to be fixed it would have been done by now. It is a failed experiment admitt that fact and drop it. Just leave the old interface in place so we can at least get some channels.
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07-15-2016
03:28 PM
ComcastZach wrote:
Hello -- This is nationally known issue. We are creating a long term fix for this issue.
That is nice to hear except that in just skimming this post which is now 7 pages long and dates back to 2014, I found 2 instances of comcast employees stating that the problem had been fixed. It is also the case that the earliest post I found on this complaint dates back to 2012. (Not sure if it was this or another forum).
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07-15-2016
03:20 PM
poda wrote:
this post is from 2014...well it's 2016 and i'm having that same problem on my home computer! what gives?
It goes back further than that. The ealiest post I have seen online was dated 2012 (not sure if it was this forum or another one).
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