A technician came to my house and spent 4 hours to put in two x-1 boxes.the boxes worked through the weekend. On Monday both stopped working. Each had the same message that I needed a subscription to watch any television on my tv sets. This is while paying over 220 dollars a month for so called triple play service. I spent 2.5 hours on the phone trying to restore service. Interestingly, Comcast could not find evidence that the boxes were even in my house. The serial numbers were not in the system. No one could figure out how to enter the numbers, and this included the billing, Internet, and tech support. Each hand off to another department resulted in the called being lost on their end and having to start over.. The last person I spoke with suggested I bring the boxes into their office to get them appropriately listed into their system. I am not the tv man. I am a customer provided with defective hardware and incompetent phone support. They obviously don't need the business to be this arrogant and incompetent at the same time.
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