Hi I have my cameras on Xfinity Internet (so no touch screen). I have had multiple cameras paired and working for a few years (all self installed). I went to add a new Xfinity purchased camera and I can’t get the pairing process to kick off. In the mobile Home App I hit Add Device, then choose Xfinity camera, and I’m supposed to see something like ‘This process will take 10 minutes’ and see a ‘Continue’ button. Instead it says ‘Pairing your Xfinity Home Camera is easy. Simply access XfinityHome.com on a desktop device and go to Devices > Add a Device.’
I of course did go to XfinityHome.com and cannot find an Add a Device button/link/option anywhere.
I’m so frustrated. I have tried this multiple times. I have reset my device hub. I’ve reinstalled the app. I’ve stood on my head and no joy. I chatted with an agent who could only send me the instructions, which I already had, and that tell me to do the steps I already did and that don’t work. I also phoned and eventually got to a Home specialist who couldn’t do anything and said they would need to send a Tech out. I said it seems like a bug in the app software so how can the Tech help. They were going to send me to the App folks then but my line got dropped. That was the second time my line got dropped and the second person I explained everything to and I was tired of it.
So now I’m hoping you good folks have some ideas. Thanks! Julie
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There was just a change made in Overview to stack the camera shots to more quickly see them all. This seems like a good change however there was also a change or unintended side effect to the live camera shots. When you click into one of the overview shots to see it live you can no longer swipe left/right between the live cameras. In portrait mode you have to go back to overview first and and then select which other camera you want to see live and then go into that. It’s worse in landscape mode because there’s no way to even go back to overview let alone swipe to the next live shot. The live mode is when I most need to move quickly between live shots as I’m following a situation. PLEASE bring back the ability to swipe between live shots in portrait or landscape mode. I would give up the stacked overview shots to have this back. I use the app on both an iPhone X and iPad Pro and both are up to date on iOS.
Anyone else having this problem? Thanks!
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