Thanks for the update gotpizza. I have been trying to tell Comcast on the phone and via chat that I believed this to be the issue. Everyone has told me the account is setup correctly. Comcast now wants to come to the house today and replace all the cable boxes since they are defective. It just seems almost impossible that all 3 boxes went bad at the same time. I have been trying to get support / billing to realize this. everyone just reads from their scripts and nothing more.
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I have a total of 3 X1 cable boxes (1 DVR, 2 HD). I subscribe to the Anyroom Cloud DVR service which allows all the boxes to have access to watch recorded shows. The Anyroom DVR service has stopped functioning on the 2 HD boxes. Through the menu on these boxes the option under saved to view recordings is no longer there. This all started when I upgraded my plan from the Double Play Preferred to the Double Play Premier. This happened immediately once the rep sent a signal to my boxes to add the additional channels. The rep was unable to fix the problem and transferred me to support. I have been bounced around since Wednesday 11/12/14 to various departments. I have placed calls everyday since to support / billing / customer care team / x1 team / etc. I have gotten nowhere. At this time I have 10 hours of phone calls invested into getting this resolved. I am beyond frustrated! To me this appears to be some type of account setup issue. Who can I contact to get help? Has anyone run into the a problem like this before? As a side note my iPad is no longer able to access my TV content via the "TV APP". Again all of this was working perfectly before i upgraded my account.
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