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About mwfrst8ed
since
11-13-2014
03-14-2020
mwfrst8ed
Contributor
47
Posts
18
Kudos
0
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03-09-2020
04:23 PM
I feel ya. We've all been there. If it makes you feel any better, they treat us all badly. It's not that you particularly got bad customer service, they give us all bad customer service and they really don't give a ...
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In the last bunch of months, you have removed services (TiVo On Demand access), removed channels (TCM, Starz, etc.) and have not lowered our bills...now you increase fees. What exactly do we get for these increased fees? Some sort of new service or channels? What is the point of having contracts if you just raise the fees whenever you feel like it? I know, it's all in the fine print, it still stinks Comcast. You reallly do hate your customers.
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09-23-2019
11:38 AM
So it's only certain channels you can watch live if not on your home network? If so, why is that?
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09-22-2019
10:44 PM
You can’t watch anything live unless you are on your home network? In other words the app is close to useless. I don’t get it. Seems like they just keep removing features and making it impossible to use. I’m seriously asking why this app even exists?
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07-26-2019
09:36 AM
Comcast is going out of their way to make access difficult for those who don't want an X1. One option is to buy your access for any premium channel somewhere else. You will likely pay less or the same and have much easier access. You can safely downgrade your services I think without affecting any contract you might be in and spend that money directly with HBO or with something like an Amazon channel.
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07-23-2019
05:14 PM
I'm sure you are about to get the standard reply from them on the many tedious and ridiculous ways you can do this that require you to spend more money. It boggles the mind how inconsistent their policies are for this stuff and how many hoops they make their customers jump through to do anything. They truly despise their customers.
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06-27-2019
09:58 AM
3 Kudos
I think you can expect that they do not care and will not "fix" this. Saying it will be available on other platforms is just propaganda to try to soften the blow. They do not value their customers at all, particularly their TiVo customers.
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06-01-2019
09:27 PM
2 Kudos
Seems like Comcast doesn't like it if you push back on an answer. Again, I don't understand what the business model is. We have few avenues to ask questions and/or get answers and just moving posts because you don't like them or don't want to deal with your customers just shows bad form. What are you afraid of?
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05-28-2019
02:44 PM
1 Kudo
I'm guessing your question was more rhetorical in nature since we know Comcast so well, but for the record I did ask this exact thing and their position was they were offering it for "free" anyway, so no. As if anything with them is "free". They are living down to our expectations.
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05-26-2019
11:10 AM
2 Kudos
What kind of technology company removes a service without something to replace it? One that hates its customers. Greedy Comcast wants you to use their X1 boxes for this service. If they really thought the stream app was a good solution, they would make it available to something besides the Roku. I'm sure they will start charging for that soon anyway. It has said "Beta" for like three years now. What a joke Comcast, you really do hate your existing customers.
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