The only reason I have X1 in the first place is because I called Comcast to complain about my obscene bill. They worked out a "deal" with me to stay with Comcast, and they would also upgrade my system to X1. I had no idea what X1 was and he said it is the newest and best they have to offer. When the tech came out to do the install, the first thing he did was advise me against it due to problems people had. I should have listened to him. I also have a family member who until recently, worked as a Comcast tech and he told me repeatedly how frustrating it was for him how corporate Comast is all about the money, and the sucky customer service begins with the call centers promising what cannot be delivered, and corporate rolling out a product that is not ready for roll out. It got to the point that he hated his job so much because all it came down to anymore was dealing with irate customers in the field. And he didn't blame the customers. I STILL cannot get a person on the telephone to even make a record that I am having issues. I really hope the CEO of Comcast reads these posts. I am paying a monthly charge for my services and EVERY time I try to watch the television, I have to reset my box (I guess you call it "power cycling"). Then it takes 10 or so minutes to start back up again. And Comcast is charging me for this. I really think I should be credited for this. I am NOT going to read through all of the troubleshooting stuff online. I do not get paid for this. I have a job and don't have time to be my own Comcast tech person. I PAY for this service. Comcast should deliver.
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I have had X1 now for a few weeks on two televisions in my home. One of the tv's works fine. On the other one, which is the main one in my home, ONE HUNDRED PERCENT OF THE TIME, when I turn on the television, it tunes into the channel it was on when I last watched it. Then, when I try to change the channel, I get the error message that says it is unavailable and instructs me to navigate back to the channel I came from. Then, when I attempt to do that, it says it is unavailable. Can I tell you how EXTREMELY frustrated I am? Like, I want to throw my Comcast box through the window and stomp on it. But that's only part of it. EVERY time I try to call Comcast, not only can I not get a person on the phone, I DON'T EVEN GET A PHONE MENU TO CHOOSE SOME OPTIONS. What the heck is going on over at Comcast??? I pay for my service every month, and I understand technical issues arise, but if there is no avenue to get some assistance, what is a customer to do, other than go on facebook and tell EVERYONE I know to AVOID Comcast at all costs. Can someone please help me here???
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