Hi all, and especially Comcast. I'm writting this in hopes that it leads to root cause that so many have been posting. To start, We have 4 TV's in our house. 1 DVR (or main box) and 3 sattelites boxs. I also have internet (of course) and voice services .. What is or was called triple play. Our system was installed on the 17th of Oct 14 and in general ran into the most common issues that everyone has since. Listed by device (I believe the issues differ depending on box) 1.) DVR box.. I have to say we experience the least amount of issues with the DVR box as compared to the smaller satellite boxes. - Audio clipping , occasionally the audio will stop for a few seconds then return. this happens at least one a day - HDMI port reset , Perhaps every other day the HDMI port will reset out of the blue. Screen will go black but the DVR is still playing. The picture does come back in a few seconds. I have never had this problem with the older DVR. (this may have sometime to do with the message popups. - Erratic remote response, This is much more of a problem on the sattelite boxes but at times it happens on the mian box. - Hard reset required at least twice since installed. I believe this is due to software updates occuring overnight but I can't be sure. The other day I can hear channel but there was no video. Only after pulling the plug and restarting the box the video returned. 2.) Satellite boxes (or slaves, not sure what Comcast calls them). I have 3 of these boxes and all have the same issue. - Erratic remote response. This is the biggest issue and most common problem I run into. Simply the remote stops responding. For example: pressing channel down repeately the screen will freeze and stop moving. I know the receiver is picking up the remote as the remote light on the box flashes. - On demand stops working. I've had to hard reset these boxes a couple of time in order to get the xfnity guide to show up. One time I had what I will call a 'ghost' screen where the bottom half of my tv was dark as if the menu was on screen but it wasn't - generally the poor Remote performance is the biggest issue I've run into. 3.) Xfinity Modem. I rented my modem / router in one box from comcast. I was really please with it as it had enough wifi coverage for my entire house (which is hard to do in a tri-level home). One morning I woke to no internet and called comcast which I was told to take my router to the comcast store and have it replaced (That's if I wanted it work anytime soon). So I did, however they did not have the same modem so I opted to take an old modem and use my old wifi router. The replacement model didn't work at all so I decided to buy my owe modem which works fine. (Warning: I believe what cause the falure of the first modem was a software update that assumed the network ip setting were the defaults. I changed my IP addressing to my own settings including the dhcp setting and i think what happened is comcast pushed a software update that assumed the setting were factory messing up my network. Hey comcast, don't allow me to change if code pushes are going to break it!) I've had Comcast out twice to look at it. The last visi was a waste of time. The guy said "just reset all your devices, that is the only solution we have at this time". (not a good answer). I was also told the entire X1 service had crashed just 4 days before my service call and the tech has been working not stop since then. I know rolling trucks is one of the most expensive steps for any service provider to take. Comcast has made 1000's of house visits in the past couple of months costing them $$$. Not to mention the $$$ they will need to throw at fixing the archetecture / infrastructure. . In the end, I believe a constaint / persistance connectivity with X1 application controllers is causing a great deal of the issue. It presumes / demands a consistant response time that is clearly either a.) under designed for the demands or b.) Comcast underestimate the lacancy issues and the impacts it will have on devices. (These issues can be difficult to find in a lab environment, difficult to replicate 100K - 1Million connectsion at the same time in a room the size of most peoples living room. If you are having simular problems , you are now apart of a larger , real world test lab 🙂 ) I hope X1 team can find and resolve the issues. My family is growing tired of it and asking about U-verse or Direct TV. I'm frankly tired of being my own comcast tech and being mr IT in my house. My offer to you Comcast, in an effort to resolve the issues quickly, I'm willing to be a test site for new code pushes prior to a broader deployment.
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