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About dfriswell
since
11-10-2014
08-16-2016
dfriswell
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03-24-2015
11:50 AM
@Rustyben wrote: if you have a smartphone, use the app xFinity TV Remote to find a channel on the guide and press it and see if the channel changes faster. You can use the smartphone app xFinity X1 remote like your local remote but it is 'through' the internet not having to be passed from your x1 device to comcast servers to have the commands processed. If the smart phone app controls the channel much faster than remote you may have signal issues with your 'upstream' data (like the keypresses on your remote). I'll give that a shot but I don't have the issue on my X1 companion boxes (non DVR). Those boxes are still on the 1.x firmware.
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03-23-2015
02:53 PM
I'm having a problem on my X1 DVR: SLOW channel changes and LONG delays in response to the remote. Has been going on for several weeks now (maybe since the new FW rollout to my box). Doubt it's a signal issue as my X1 companion boxes are working well and all TVs are on the same feed to the house (with a comcast amp). Makes watching TV a painful experience! What's going on? My X1 DVR: MX011AN_2.0p12s1_PROD_HYBse
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12-07-2014
09:40 AM
Yes, the factory reset procedure requires you to re-enter the account number and phone to reactivate the box.
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12-07-2014
07:29 AM
The box is still outputting the correct signal this morning, problem solved! Thanks!!
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12-06-2014
10:43 PM
Looks like that did the trick! After the factory default reset and re-config I removed power from the box for a minute and then powered it back up with the TV off. Let it boot with the TV off for a few minutes and then turned the TV on and it was correctly set at 720p. Sweet! Looks like the box had remembered the 480i setting from the SDTV it was initially paired with and the only way to clear it was via the factory default reset. Will know for sure tomorrow after the overnight reboot.
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12-06-2014
09:59 PM
It's hooked up to a new Proscan 32" TV via HDMI. I tried it on another TV (an older Proscan) and it did the same thing. If theTV is on when the box reboots everything is fine. Only happens when the box reboots and the TV is off. The other X1 companion box I have doesn't do this on either TV, When does the new firmware come out? Would still like to try a factory default on this box if possible. When it was intially installed, it was connected to a SDTV via composite cable.
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12-06-2014
09:26 PM
Hi Andrew, The issue with this box is it resets its HDMI output to 480i every night when the box reboots and the TV is off. The video display option stays set to 720p but the box outputs 480i. Figured a factory reset would be the last ditch effort before swapping the box out.
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12-06-2014
10:03 AM
Is there a way to reset the X1 companion box to "factory default"? I'm having an recurring issue with a box that used to be hooked up to SD TV and is now on a HDTV. Would like to try resetting the box fully before I get it swapped out. I've had Comcast restart it remotely and I know the "exit 5 sec, down, down, 2" method to restart it but I'd like to try and reset it as if it were being installed for the first time and you have to enter your account # and such. Is it possible? Make & Model: PA pr150bnc (RNG150)
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11-10-2014
08:57 AM
I'm having an issue where one of my X1 companion boxes keeps resetting itself (overnight) to 480i output on my HDTV. It's connected to a 720p HDTV via HDMI and I set the the output manually each day. Funny thing is when I set it back to 16:9 720p (or 1080i/p) the screen comes up in 4:3 format until I restart the box. Once that's done it's fine until the next day when it's back to 480i again. Any ideas??
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