I'm in Arizona and am experiencing the same service unavailability of my X1 system. I also had a very nice customer service rep from the non-X1 side of Comcast try to help me but he quickly recognized that, since I was using the X1 service, that he needed to send me to the X1 customer service rep. He actually called me back and said he was transferring me to them. But the transfer was met by silence. I finally hung up and have been trying to reach anyone in Comcast's customer service department by dialing the main customer service number but they are now down as well. I've only had this service for 6 weeks but I feel like many of you that I'm being used as a beta tester for this system. It has many bugs and lacks many of the functions of my legacy system. Does Comcast ever post replies or status reports on these forums? Or is their another website that I should go to in order to see their posts? My own account page says that all of my services are connected and are fine. Clearly that page is not accurate.
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