We have not been able to connect to the X1 Platform since approximately 4:45 p.m. EDST. We have rebooted our box over (notice I say over) 10 times. It does the dance and goes throught the motions and states "connecting to live TV", and then thhhpt... black screen. I understand that we on the East Coast are not the only ones having issues with the "new and improved" X1 platform, but, it seems to be an ongoing problem with connectivitiy. It is just very, very, very disappointing when you pay an exorbitant amount of money for a service, and there seems to be nothing but problems. Our household has been a loyal Comcast customer for over 10 years. However, their recent lack of customer service and response to issues (not just this one) is eroding my patience. I don't want a satellite dish on the outside of my house, but that may be where we are heading. Any answers and assistance from anyone at Comcast, is greatly appreciated.
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